Results 61 to 70 of about 12,083 (228)

Digital transformation and business model innovation in legal services: The case of LegalTech

European Management Review, EarlyView.
Abstract This article examines how digital transformation drives business model innovation within professional service firms, using legal services as an illustrative case. LegalTech, positioned at the intersection of law and digital technologies, represents a sector‐specific expression of digital transformation that operates simultaneously as a ...
Galina Kondrateva, Rachid Rhattat
wiley   +1 more source

Generative AI Implementation in Enterprises: Lessons From a Case Study of Enhanced IT Service Management

Information Systems Journal, EarlyView.
ABSTRACT The recent rise of Generative Artificial Intelligence (GenAI) is fundamentally changing the way businesses operate, with many now investing heavily in this technology. However, businesses are still exploring ways to extract value from GenAI and develop organisational capabilities.
Ashish Jagdish Sharma, Bhawana Rathore, Baidyanath Biswas, Xiao Xiao, Rohit Gupta   +4 more
wiley   +1 more source

PENGUKURAN KINERJA CUSTOMER RELATIONSHIP MANAGEMENT (CRM) MENGGUNAKAN CRM SCORECARD DAN OMAX

Jurnal informatika UPGRIS, 2017
UMKM Batik Tulis Lasem is one of the superior products from Rembang that continue to be developed by the government. UMKM Batik Tulis Lasem still many difficulties on their progression, especially in marketing, others are the utilization of technology ...
Ahmad Aviv Mahmudi, ngadenan ngadenan
doaj   +1 more source

Evaluating the WE CARE Program's Impact on Job Satisfaction and Intent to Leave

Journal of Advanced Nursing, EarlyView.
ABSTRACT Aim This project team aims to (1) evaluate the effectiveness of the Workforce Engagement for Compassionate Advocacy, Resilience, and Empowerment (WE CARE) program in improving the work environment, workplace mental health, and nurse outcomes, and (2) examine underlying factors influencing job satisfaction and intent to leave among staff nurses.
Aoyjai P. Montgomery, Joseph R. Travis, Joyce B. Stevens, Jennifer A. Werthman, Ja‐Lin Carter, Shea Polancich, Patricia A. Patrician   +6 more
wiley   +1 more source

An evaluation of customer perceptions on CRM within the UK retail banking [PDF]

, 2012
This paper aims to investigate customer perceptions of the concept of CRM and its relevance to customer satisfaction and loyalty in the UK retail banking industry. It also seeks to identify the critical factors that can impact on a consumer’s choice of
Mulkeen, James, Abdou, Hussein, Abdou, HAH, Idiongette, Enimini I., Idiongette, EI, Mulkeen, J   +5 more
core  

An Application of Financial IT Programs to Support Customer Relations

Nauki o Finansach, 2022
The aim of the paper was to present research on the status for the use of financial information systems and CRM systems or ERP modules for customer relationship management to support customer relations, and in particular to identify the status of the use
Maria Kubacka
doaj  

The influence of trust, commitment and conflict-handling on customer loyalty: A parallel investigation

Journal of Economic and Financial Sciences, 2013
The primary objective of this article is to compare the influence of trust, commitment, and conflict-handling on customer loyalty through the intervening role of Customer Relationship Management (CRM) in the life and non-life insurance sector of South ...
Mornay Roberts-Lombard, Lauren Strachan, Leon du Plessis   +2 more
doaj   +1 more source

Platform Bricolage as an Approach for Industrial Digital Platform‐Based Innovation

Journal of Product Innovation Management, EarlyView.
ABSTRACT This study introduces platform bricolage as an approach for industrial digital platform‐based innovation. Using a rich multiple‐case study design, it examines bricolage‐based modes of practice in the early formation of industrial digital platforms.
Nikolina Koporcic, Stefan Markovic, Vesna Damnjanovic, Helen Perks   +3 more
wiley   +1 more source

Customer relationship management for brand commitment and brand loyalty

, 2015
This article examined the impact of customer relationship management strategy on customers brand commitment and brand loyalty in the Nigeria financial sector.
Wright, Len, Wali, Andy Fred, Wright, Len Tiu, Uduma, Idika Awa   +3 more
core  

Why Industrial Internet of Things Platforms Fail: A Structuration Theory Perspective on Platform Evolution

Journal of Product Innovation Management, EarlyView.
ABSTRACT Despite their transformative potential, Industrial Internet of Things (IIoT) platforms often fail to evolve into scalable ecosystems. Research on IIoT platforms attributes failure to discrete factors such as governance misalignment or technological complexity and rarely considers how failure unfolds.
Philipp Kernstock, Andreas Hein, Maximilian Schreieck, Helmut Krcmar   +3 more
wiley   +1 more source