Cross-Functional Processes in Customer Relationship Management [PDF]
Customer Relationship Management (CRM) is a strategic approach which involves creating a superior value for shareholders by developing relationships with certain categories of customers.
Cristian DUTU
core
Suggested customer relationship management (CRM) implementation for businesses [PDF]
, 2007 V období, kdy je zákazníků dost a pro firmu není obtížné shánět nové, je tlak na péči o zákazníka malý. S tím, jak na trhu roste konkurence a jak se stává obtížnější získat nové a udržet stávající zákazníky, význam CRM úměrně roste.
Kozák, Vratislav
core
Do deepfakes, digital replicas and human digital twins justify personality rights?
The Journal of World Intellectual Property, EarlyView.Abstract Unauthorised deepfakes are deeply problematic, from the spreading of misinformation to non‐consensual pornographic content. This paper asks whether deepfakes, digital replicas and human digital twins justify personality rights. To address this question, it examines the harms that deepfakes can cause through disinformation, demeaning content ...
Hayleigh Bosher
wiley +1 more source
The Impact of Digital Technologies on Skills‐to‐Job Mismatches
New Technology, Work and Employment, EarlyView.ABSTRACT A pervasive discourse calls for worker upskilling amid ongoing digital transformation. This study introduces a skills‐to‐job mismatch perspective into research on the digital transformation of work by conceptualising technological adoption as a process that reshapes the relationship between workers’ skill endowments and evolving job ...
Ana Santiago‐Vela
wiley +1 more source
Cultural aspects of multi-channel customer management: a case study in Egypt [PDF]
, 2009 Channel management is one CRM systems component much influenced by the behaviour of customers in relation to the implementation and use of channel management CRM component.
Brooks, L
core
The Best Practice of CRM Implementation for Small- and Medium-Sized Enterprises
Administrative Sciences, 2019 The biggest key aspect to the success of a business is a satisfied customer. For this reason, it is possible to state that the growing trend of focusing on the customer and his/her needs has prevailed in recent years.
Michal Pohludka, Hana Štverková
doaj +1 more source
The Many Shades of Clouds: How Law Fails (Us) in Seeing Power in the Digital Economy
Regulation &Governance, EarlyView.ABSTRACT Cloud infrastructures form the backbone of our contemporary (digital) production environment. Despite their centrality, legal and scholarly practice have not been treating cloud infrastructures as single objects of/for study. In other words, we have laws for regulating services and products that flow from (within) cloud infrastructures, but we
Petros Terzis +2 more
wiley +1 more source
BUILDING A RELATIONSHIP WITH THE CUSTOMER: A CRM VERSUS A QM PERSPECTIVE [PDF]
Customer relationship management (CRM) and quality management (QM) both define the customer as being the focus of all business activities. The question arises on how these two concepts work together.
Bena Irina, Sandru Ioana Maria Diana
core
Effects of customer relationship management (CRM) strategies and socio-cognitive constructs on the physical activity of individuals with arthritis over time. [PDF]
PLoS One, 2023 Newton FJ +9 more
europepmc +1 more source
CTP Ontology: A Semantic Model for Structuring Cultural Thematic Paths
Journal of the Association for Information Science and Technology, Volume 77, Issue 7, Page 979-1010, July 2026.Abstract A thematic path enhances the appreciation of cultural heritage by connecting diverse cultural objects through shared themes. This study introduces the Cultural Thematic Path (CTP) Ontology, designed to support the creation, organization, description, publication, and management of thematic paths within the GLAM (Galleries, Libraries, Archives,
Tiziana Pasciuto +2 more
wiley +1 more source