Ukrainian Journal of Educational Studies and Information Technology, 2017 У статті визначено зміст терміну CRM система customer relationship management, наведено перелік всіх існуючих CRM систем, визначені вимоги до них та наведена порівняльна характеристика найбільш популярних CRM-систем.
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AI-Enabled Customer Relationship Management Platforms for Patient Services in Health Care, Early Lessons From Governance, and Program-Level Outcomes. [PDF]
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