Results 41 to 50 of about 68,419 (223)
Information Systems Journal, EarlyView.ABSTRACT The recent rise of Generative Artificial Intelligence (GenAI) is fundamentally changing the way businesses operate, with many now investing heavily in this technology. However, businesses are still exploring ways to extract value from GenAI and develop organisational capabilities.
Ashish Jagdish Sharma +4 more
wiley +1 more source
Investigating the impact of cross-cultural on CRM implementation: a comparative study [PDF]
, 2003 In a competitive world there is a need for companies to maximise all their resources. One of the resources that are often overlooked is that of existing customer base.
Ali, M, Alshawi, S
core
Evaluating the WE CARE Program's Impact on Job Satisfaction and Intent to Leave
Journal of Advanced Nursing, EarlyView.ABSTRACT Aim This project team aims to (1) evaluate the effectiveness of the Workforce Engagement for Compassionate Advocacy, Resilience, and Empowerment (WE CARE) program in improving the work environment, workplace mental health, and nurse outcomes, and (2) examine underlying factors influencing job satisfaction and intent to leave among staff nurses.
Aoyjai P. Montgomery +6 more
wiley +1 more source
Measuring the effect of customer relationship management (CRM) components on the non financial performance of commercial banks: Egypt case [PDF]
, 2012 This paper presents customer relationship management (CRM) components as applied on the Egyptian Commercial Banks, examined from the bankers' point of view.
Ghoneim, A +3 more
core
Platform Bricolage as an Approach for Industrial Digital Platform‐Based Innovation
Journal of Product Innovation Management, EarlyView.ABSTRACT This study introduces platform bricolage as an approach for industrial digital platform‐based innovation. Using a rich multiple‐case study design, it examines bricolage‐based modes of practice in the early formation of industrial digital platforms.
Nikolina Koporcic +3 more
wiley +1 more source
Administrative SciencesThis study examines the collaborative impact of Customer Relationship Management (CRM) between shopping mall management and retailers on customer traffic.
Manuel García-Nieto +2 more
doaj +1 more source
The effect of organizational culture on CRM success [PDF]
, 2013 Copyright @ 2013 EMCIS.The aim of this paper is to develop a theoretical framework exemplifying the effect of organizational culture on the success of Customer Relationship Management (CRM) systems' implementation.
Al Duwailah, F, Ali, M
core
Journal of Product Innovation Management, EarlyView.ABSTRACT Despite their transformative potential, Industrial Internet of Things (IIoT) platforms often fail to evolve into scalable ecosystems. Research on IIoT platforms attributes failure to discrete factors such as governance misalignment or technological complexity and rarely considers how failure unfolds.
Philipp Kernstock +3 more
wiley +1 more source
Developing a comprehensive framework for Customer Relationship Management System evaluation: A Case Study of Power Industry [PDF]
بهبود مدیریت, 2011 This research reviews the key factors affecting the concept of Customer Relationship Management, and develops a comprehensive model for CRM deployment and evaluation.
Peyman Akhavan +2 more
doaj
Adoption of CRM: cross-cultural impact, a literature review [PDF]
, 2004 In a competitive world there is a need for companies to maximise all their resources. One of the resources that is often overlooked is that of existing customer base.
Ali, M, Alshawi, S
core