TREN IMPLEMENTASI CUSTOMER RELATIONSHIP MANAGEMENT BERBASIS ARTIFICIAL INTELLIGENCE
JSiI (Jurnal Sistem Informasi)CRM (Customer Relationship Management) merupakan alat yang sangat penting bagi organiasasi untuk menjaga hubungan baik dengan pelanggan. Disisi lain perkembangan teknologi AI (Artificial Intelligence) telah berkembang sangat pesat.
Muhammad Shofiudin +3 more
doaj +1 more source
Recent Advances in Life Cycle Assessment and Other Sustainability Metrics
cScience, Volume 1, Issue 1, December 2025.ABSTRACT This article is a review of advances in sustainability metric (SM), focusing on life cycle assessment (LCA) and material flow analysis (MFA), the most commonly used among all SMs. The presentations at the past 10 Society and Materials (SAM) conferences were used as a database.
Jean‐Pierre Birat, Gaël Fick
wiley +1 more source
Customer Relationship Management and Service Quality: a qualitative study [PDF]
, 2015 This study examined customer relationship management effectiveness and Service quality on international customers in a single University in the UK higher education sector.
Nwokah, N.Gladson +3 more
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Swiss CRM 2012 : Einsatz und Trends in Schweizer Unternehmen [PDF]
, 2012 StudieDie jährlich und dieses Jahr bereits zum sechsten Mal durchgeführte Trendstudie bietet einen umfassenden Überblick zum Status Quo von Customer Relationship Management (CRM) in der Schweiz und identifiziert die bedeutendsten Trends.
Beerli, Beata +4 more
core +1 more source
A cultural approach to study customer relationship management (CRM) systems [PDF]
, 2004 As this paper takes new approach to defining and studying CRM, it defines CRM as a business strategy that seamlessly integrates every aspect of business that touches customer.
Ali, M, Alshawi, S
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Casino CRM: Issues and Some Implementation [PDF]
, 2014 Customer Relationship Management (CRM) software allows companies to manage their contact with their customers. It is critical for every industry to have a wealth of information about each customer’s preferences.
Hsieh, Chang-tseh
core +1 more source
An investigation on relationship between CRM and organizational learning through knowledge management: A case study of Tehran travel agency [PDF]
Management Science Letters, 2013 Customer relationship management (CRM) plays essential role on the success of many business units. CRM integrates necessary data from internal and external sources to assist managers and employees for business development.
Mirza Hasan Hosseini +2 more
doaj
The Best Practice of CRM Implementation for Small- and Medium-Sized Enterprises
Administrative Sciences, 2019 The biggest key aspect to the success of a business is a satisfied customer. For this reason, it is possible to state that the growing trend of focusing on the customer and his/her needs has prevailed in recent years.
Michal Pohludka, Hana Štverková
doaj +1 more source
Effects of customer relationship management (CRM) strategies and socio-cognitive constructs on the physical activity of individuals with arthritis over time. [PDF]
PLoS One, 2023 Newton FJ +9 more
europepmc +1 more source
An Evaluation of Customer Relationship Management (CRM) Practices among Agribusiness Firms [PDF]
Customer Relationship Management (CRM) has received much attention in the business press as a management process to enhance firm performance. This research highlights differences between groups of respondents who believe their firm's CRM program is ...
Akridge, Jay T. +4 more
core +1 more source