Results 291 to 300 of about 36,388 (314)

The effects of an integrative supply chain strategy on customer service and financial performance: an analysis of direct versus indirect relationships

Journal of Operations Management, 2003
Shawnee K Vickery, Jayanth Jayaram, Cornelia Dröge   +2 more
exaly  

Customer satisfaction and retail sales performance: an empirical investigation

Journal of Retailing, 2004
MIGUEL I Gomez, Edward W Mclaughlin
exaly  

The effects of customer voice on hotel performance

International Journal of Hospitality Management, 2015
A George Assaf, Alexander Josiassen, Ljubica Knežević Cvelbar   +2 more
exaly  

The effects of supply chain integration on customer satisfaction and financial performance: An organizational learning perspective

International Journal of Production Economics, 2013
Wantao Yu, Mark A Jacobs
exaly  

Employee satisfaction, customer satisfaction, and financial performance: An empirical examination

International Journal of Hospitality Management, 2009
Christina Geng-Qing Chi, Dogan Gursoy
exaly  

Linking green customer and supplier integration with green innovation performance: The role of internal integration

Business Strategy and the Environment, 2018
Longzheng Du, Taiwen Feng
exaly  

The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis

Industrial Marketing Management, 2004
Kurt Matzler, Birgit Renzl
exaly  

Modelling the relationship between customer satisfaction, customer loyalty and performance

1997
Kristensen, Kai, Juhl, Hans Jørn
openaire   +2 more sources

Customer orientation and salesperson performance

European Journal of Marketing, 2007
Thomas G Brashear, Edward E Rigdon, Danny N Bellenger   +2 more
exaly  

The Relationship among Employee Performance, Customers’ Positive Affect, and Customer Satisfaction

Academy of Management Proceedings, 2019
Si-Hyun Kim, Giacomo Laffranchini
openaire   +1 more source