Results 41 to 50 of about 13,625,746 (187)
Journal of Open Innovation: Technology, Market and Complexity, 2020 In the age of technology, continuous innovation is the ultimate motto of the financial sector to attract customers. Firms in the financial sector must be innovative in terms of service quality and operational performance to obtain customer loyalty and ...
Md. Harun Ur Rashid +3 more
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Factors affecting project performance in emerging construction firms: a moderated mediation model
Engineering Management in Production and Services, 2022 This research study explores the relationship between customer focus and the performance of construction projects undertaken by small companies. Additionally, process management in these companies has been studied as a mediator in explaining the ...
Afzal Nimra, Hanif Aamer
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Can Customer Relationship Management Create Customer Agility and Superior Firms’ Performance?
International Journal of Business and Society, 2021 The growing importance of Customer relationship management (CRM) and agility in any business are universally accepted and extensively investigated in different disciplines. However, lacking empirical evidence for the suggested theoretical framework of agility and their interrelationships with CRM and superior’s financial performance hinders its ...
null Vu Minh Ngo, null Hieu Minh Vu
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The impact of post-merger integration on the customer-supplier relationship [PDF]
, 2014 While the impact of mergers and acquisitions (M&A) on internal stakeholders has generated considerable empirical study, comparatively little academic attention has been paid as to how external stakeholders such as customers are affected by, and respond ...
Schoenberg, Richard, Kato, Junichi
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Marketing Management Journal, 2014 In this paper the authors develop and empirically test a model of customer relationship management (CRM) technology effectiveness. The model considers the effect a selling firm's customer relationship initiation and customer relationship maintenance ...
VIJAYKUMAR KRISHNAN +4 more
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, 2016 Using an empirical survey conducted among B2B and B2C companies in India, the paper examines the linkage between social media use, customer relationship management (CRM), social customer relationship management (SCRM) and the customer relationship performance (CRP).
Ashish K. Rathore +2 more
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The impact of strategic marketing elements on the customer relationship programme for a regional tourism organisation [PDF]
The Retail and Marketing Review, 2022 The article focuses on the impact of strategic marketing elements on the customer relationship program of the Tshwane Tourism Association (TTA) in South Africa.
Dr Malefane Stephen Monyane +1 more
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Market Orientation and Innovation Performance: Mediating Effects of Customer Engagement in SMEs
Journal of Economics, Business & Accountancy Ventura, 2020 This study's objective is to develop an innovation performance model based on the role of market orientation and customer engagement. Market-oriented practices through customer engagement will enable companies to achieve innovation performance.
Ni Made Wahyuni, I Made Sara
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Journal of Innovation & Knowledge, 2022 Drawing upon the literature on knowledge management, leadership, and innovation, this study investigates the possible associations among customer knowledge management, knowledge-oriented leadership, innovation quality, and firm performance in 283 small ...
Pornthip Chaithanapat +3 more
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Customer reactions and competitive responses to mergers in a B2B service industry [PDF]
, 2012 The primary aim of this doctoral research was to empirically investigate customer and competitive reactions to post-M&A integration through both quantitative and qualitative customer perspectives, and to identify the business impact of these reactions ...
Kato, Junichi
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