Results 51 to 60 of about 13,625,746 (187)

Strategic Approach for Optimizing of Zakah Institution Performance: Customer Relationship Management

Al-Iqtishad: Jurnal Ilmu Ekonomi Syariah, 2016
Zakah is part of the Indonesian economy, which requires the development and structuring. The funds of zakah must be well managed by organizational zakah system which should be improved its performance.
Estu Widarwati, Nur Choirul Afif, Muhamad Zazim   +2 more
doaj   +1 more source

Investigating the effect of the social customer relationship management (CRM) on customers and financial performance

International Journal of Research in Business and Social Science (2147- 4478), 2021
This research aims to investigate the effect of the social customer relationship management (CRM) process on achieving superior levels of costumers and financial performance. The object of this research is the Iraqi firms at the Iraqi environment market, while the subject is more than 200 respondents.
Ali B Abduljabar Al mashahedi, Jing Zhang, Sinan Harjan   +2 more
openaire   +2 more sources

Customer Relationship Management and Service Quality: a qualitative study [PDF]

, 2015
This study examined customer relationship management effectiveness and Service quality on international customers in a single University in the UK higher education sector.
Wali, Andy Fred, Nwokah, N.Gladson, Wright, Len Tiu, Reynolds, Paul Lewis   +3 more
core   +3 more sources

Three dimensional modelling of customer satisfaction, retention and loyalty for measuring quality of service [PDF]

, 2009
This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel University.The aim of this thesis is to propose a model that explains the relationship between customer satisfaction, retention and loyalty based on service quality ...
Pezeshki, Vahid
core   +5 more sources

Investigating the Impact of Improving Brand Relationship Performance through Customer Engagement and Value Creation in Social Media [PDF]

مطالعات مدیریت راهبردی, 2020
Today, many brands when investing enormously make great efforts to build a stronger relationship with their customers in the online community. Often, these communities start with social media where customers ask about their experiences and questions ...
Mahdi Nasrollahi, Mohammad reza Fathi, morteza anoosheh, Nasim Aghaei   +3 more
doaj  

Designing Customer Relationship Management Model in Hospital

Rāhburdhā-yi Mudīriyyat dar Niẓām-i Salāmat, 2017
Background: Customer relationship management is a modern marketing concept which is also considered as a successful business strategy. The present study aimed to design a customer relationship management model in the hospital.
Mohammad Abbaszadeh, Roohollah Askari, Morad Alizadeh, Mohammad Amin Bahrami   +3 more
doaj  

Importance of Logistics Processes for Customer Service and Firm Performance: Evidence from Furniture Industry of Pakistan

Management, 2017
Research Question: This study examines the relationship between logistics processes, customer service and firm performance in the furniture industry of Pakistan.
Imran Qadir, Amjad Ali
doaj   +1 more source

Digital Promotion, Social Media Engagement, and Perceived Value Driving Customer Experience and Employee performance: Marketing Agility’s Role

Jurnal REKOMEN (Riset Ekonomi Manajemen)
This study investigates the roles of digital promotion, social media engagement, and perceived value in driving customer experience and employee performance, with marketing agility examined as a moderating factor.
Muh Mahbub Djunaidi, Yulia Nur Hasanah, Rustina Dewi Werdiasih, Agapito Barros, Juli Handayani, Syafi’ah   +5 more
doaj   +1 more source

The psychology of online shopping success: Insights on social media analytics and customer feedback

Acta Psychologica
Social media analytics (SMA) practices are playing a vital role in improving online store performance by creating insights about customer preferences, trends, and behaviors.
Khalid Mehmood, Qasim Ali Nisar, Norah Albishri, Shivani Agarwal, Vinkóczi Tamás   +4 more
doaj   +1 more source

Beyond Adoption: How Technology–Organization–Environment Factors Shape the Use of Social Media Technologies and Performance in B2B Companies

Economic and Business Review
This study examines how technological, organizational, and environmental factors shape social media technology (SMT) use in business-to-business (B2B) markets and how SMT use relates to customer relationship performance and marketing performance ...
Peter Grabner, Barbara Čater
doaj   +1 more source