Results 71 to 80 of about 13,625,746 (187)

Vztah spokojenosti zákazníka a výkonnosti podniku [PDF]

Trendy v podnikání, 2017
The topic of this paper is the performance of the enterprise in the context of customer satisfaction. The aim of the article is to identify and analyze of the relationship between the performance of the enterprise, represented by the selected financial ...
Petr Suchánek, Mária Králová
doaj  

Linking CRM capabilities to business performance: a comparison within markets and between products

Management şi Marketing, 2019
Business performance is the primary goal of any type of firm, being a top priority for managers. Customer relationship management (CRM) capabilities is known in the literature as an important driver of business performance. However, there are significant
Simona-Mihaela Trif, Cristian Duțu, Daniela-Liliana Tuleu   +2 more
doaj   +1 more source

VARIABEL ANTASEDEN DAN KONSEKUENSI DARI KINERJA KUALITAS : STUDI EMPIRIS PADA PERUSAHAAN MANUFAKTUR DENGAN STANDAR NASIONAL INDONESIA

Jurnal Analisis Bisnis Ekonomi, 2017
The purpose of this study are to investigate the influence of quality management control systems (quality goal, quality feedback, quality incentives) and environmental accounting on quality performance, the influence of quality performance on both ...
Dwi Handayani
doaj  

Relationship between Various Employee Performance Recognition Techniques and Customer Satisfaction: Evidence from the Restaurant Industry of Pakistan [PDF]

Employee performance recognition techniques are used extensively by every organization to recognize employees, which motivates employees to put more efforts in attaining more customer satisfactions in order to achieve organizational growth.
Subhani, Muhammad Imtiaz, Hasan, Syed Akif   +1 more
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Customer Relationship Management

, 2018
Contents: 1) Introduction, 2) Basic Concept of CRM, 3) The Customer Service/Sales Profile, 4) Customer Relationship, 5) Planning and implementing CRM projects, 6) Developing, managing and using customer-related databases, 7) Managing and Sharing Customer
Abdillah, Leon Andretti
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Impact of Total quality management on cleaning companies in Finland: A Focus on organisational performance and customer satisfaction

Cleaner Logistics and Supply Chain
The importance of TQM in cleaning companies in Finland is investigated in this study. The theoretical framework, TQM practices, and the relationship between TQM implementation and customer satisfaction among cleaning companies in Finland were all ...
Rasheed Kola Olayiwola, Ville Tuomi, Jörgen Strid, Rosmeriany Nahan-Suomela   +3 more
doaj   +1 more source

Customer relationship management [PDF]

After 17 years of economical and market development, Romanian companies face a new challenge: the tough competition from the European Union and the battle for the customers.
Alina Mihaela Dima, Mihaela Cornelia Prejmerean   +1 more
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Perceived Overqualification, Leader Integrity, and Proactive Customer Service Performance

SAGE Open
Drawing from social identity theory and social cognitive theory, this study investigates the mediating role of organizational identification in the relationship between perceived overqualification and proactive customer service performance, as well as ...
Qin Xu, Hao Huang, Shuming Zhao, Hongjiang Lv   +3 more
doaj   +1 more source

Measuring Factors Affecting Customer Satisfaction, Loyalty, And Trust Within Islamic Banks In Riau, Indonesia

Iqtishaduna: Jurnal Ilmiah Ekonomi Kita
This scholarly investigation analyses the determinants that affect customer satisfaction, loyalty, and trust within Islamic banking. The data source used in this study is primary data, which is obtained through the provision of structured questionnaires.
Wali Saputra
doaj   +1 more source

Using Customer Relationship Trajectories to Segment Customers and Predict Profitability [PDF]

A central premise of relationship marketing theory is that economic benefits flow fromretaining customers. However, the early research focus on the duration of the relationship may obscure other important aspects of the interactions with the customer ...
Mark, Tanya, Dawar, Niraj, Niraj, Rakesh
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