Business Strategy and the Environment, EarlyView.ABSTRACT This systematic review analyzes 109 studies from top business journals, exploring the connection between leadership and sustainability, including key leadership styles, emerging trends, and challenges in integrating sustainability into organizational strategies and operations.
Muzhar Javed +3 more
wiley +1 more source
Customer satisfaction evaluation for drugs: A research based on online reviews and PROMETHEE-Ⅱ method. [PDF]
PLoS One, 2023 Zhao X, Gao L, Huang Z.
europepmc +1 more source
Application of the European Customer Satisfaction Index to Postal Services. Structural Equation Models versus Partial Least Squares [PDF]
Customer satisfaction and retention are key issues for organizations in today’s competitive market place. As such, much research and revenue has been invested in developing accurate ways of assessing consumer satisfaction at both the macro (national) and
Coenders, Germà, O'Loughlin, Christina
core
Faktor-Faktor yang Mempengaruhi Customer Satisfaction dan Loyalty Terhadap Coffee Shop di Kota Batam
, 2022 Vera Novilia, Elfan Wahyu Mulyana
openalex +2 more sources
Circular Economy Disclosure and ESG Performance: Signal, Substance, or Symbol?
Business Strategy and the Environment, EarlyView.ABSTRACT The study examines whether circular economy (CE) disclosures lead to tangible environmental improvements reflected in ESG performance or primarily serve reputational objectives linked to greenwashing. It investigates how disclosures on energy efficiency, resource reduction, water efficiency, and emission reduction influence ESG performance and
Chiara Leggerini +3 more
wiley +1 more source
Factors influencing cloud service quality and their relationship with customer satisfaction and loyalty. [PDF]
Heliyon, 2023 Agarwal R, Dhingra S.
europepmc +1 more source
MANAGERIAL ECONOMICS AND CUSTOMER SATISFACTION [PDF]
Uses examples to illustrate the trade-offs to be made between operating efficiency and customer satisfaction.Consumer/Household Economics,
Watkins, Edgar P.
core +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT Ensuring the resilience of industrial symbiosis networks (ISNs) has emerged as a key concern in the literature. However, existing studies focus on network‐level strategies, neglecting the potential benefits derived from strengthening the links between symbiotic partners.
Melissa Mollica +2 more
wiley +1 more source
A blockchain-based evaluation approach to analyse customer satisfaction using AI techniques. [PDF]
Heliyon, 2023 Barik K, Misra S, Ray AK, Sukla A.
europepmc +1 more source
Customer perceived value, satisfaction, and loyalty: the role of willingness to share information
, 2016 Matti Leppäniemi +2 more
openalex +2 more sources