Results 191 to 200 of about 656,221 (352)

Integrating Kano’s Model and SERVQUAL to Improve Healthcare Service Quality [PDF]

Peer Review Only The purpose of this research is focus on customer relationship management (CRM) strategies and relationship between service attributes and customer satisfaction through Kano’s model especially on healthcare service at the private ...
Sulisworo, Dwi
core  

Leveraging Generative Artificial Intelligence to Enhance Carbon Performance in Supply Chains Through Green Product Innovation and End‐of‐Life Product Management: AI‐Driven Carbon Performance

Business Strategy and the Environment, EarlyView.
ABSTRACT This study illustrates how organizations reconcile their information processing capabilities with uncertainty within the supply chain (SC) through generative artificial intelligence (GAI) to achieve carbon performance (CP). A quantitative research methodology is applied, and 155 responses from manufacturing firms are analyzed through ...
Syed Muhammad Shariq, Roman Sperka, Saqib Shamim, Hassan Ali   +3 more
wiley   +1 more source

The Effect of Product Quality and Service Quality on Customer Loyalty through Customer Satisfaction as an Intervening Variable (Study on Vario Motorcycle Users in Sidoarjo)

Indonesian Interdisciplinary Journal of Sharia Economics
This research was conducted to determine the effect of product quality and service quality on customer loyalty through customer satisfaction for Honda Vario motorbike users in Sidoarjo. The sampling technique used in this research was purposive sampling
Nabila Yasmin Widyana Damayanti, Bob Prabowo   +1 more
doaj  

From leadership humility to customer satisfaction: a study of employee engagement in the Chinese service industry. [PDF]

Front Psychol
Zhang X, Yim S.
europepmc   +1 more source

Using a Bayesian meta-frontier approach to evaluate airline performance: The nexus between airline efficiency and customer satisfaction. [PDF]

Heliyon, 2023
Bin Taliah AR, Zervopoulos PD.
europepmc   +1 more source

Customer Service Strategies for Building Loyalty and Satisfaction at The Heights Sky Lounge

Faizal Amirullah, Tuwuh Adhistyo Wijoyo
openalex   +2 more sources

Are Ecosystems the Missing Link in Circular Transitions? Insights From a Comprehensive Literature Analysis

Business Strategy and the Environment, EarlyView.
ABSTRACT Although recent literature on the circular economy (CE) has highlighted the important role of ecosystems, there is still limited understanding of the main themes that characterize circular ecosystems. This study addresses this gap by combining a comprehensive topic modeling analysis employing latent Dirichlet allocation (LDA) with a systematic
Aline Gabriela Ferrari, Fabiano Armellini, Daniel Jugend, Davide Pulizzotto, Catherine Beaudry   +4 more
wiley   +1 more source

Developing Kano's model of customer satisfaction-driven intensive care unit end-of-life care strategies for gastrointestinal cancer patients. [PDF]

World J Gastrointest Surg
Zhao P, Miao L, Fu GJ, Feng JY, Deng W, Li HY.   +5 more
europepmc   +1 more source

Impact of smart locker use on customer satisfaction of online shoppers in Vietnam. [PDF]

Humanit Soc Sci Commun, 2022
Quan NH, Binh NT, Ly BT.
europepmc   +1 more source

Changing Perceptions and Changing Behavior in Customer Relationships [PDF]

We formulate a theoretical model in which we postulate that if a customers' behavior is perceived as not optimal, customers will adjust this behavior based on their current satisfaction and payment equity.
Donkers, A.C.D., Franses, Ph.H.B.F., Verhoef, P.C.   +2 more
core   +1 more source