Determinants of Customer Eco‐Friendly Goods Consumption in the Hospitality and Tourism Industry
Business Strategy and the Environment, EarlyView.ABSTRACT This study investigates the key attributes of eco‐friendly products in the hospitality and tourism industries and examines the impact on consumer behavior through a three‐study approach. Study I utilized principal component analysis and identified five key factors: price relevance, external charm, visual attention, product symbolism, and ...
Jiyoung Lee +3 more
wiley +1 more source
The structural relationships among Korean golf instructors' human service quality, customer emotional response, customer satisfaction, and customer learning transfer. [PDF]
Front PsycholKwon KH, Kim YK.
europepmc +1 more source
The main influencing factors of customer satisfaction and loyalty in city express delivery. [PDF]
Front Psychol, 2022 Lei Z, Duan H, Zhang L, Ergu D, Liu F.
europepmc +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT The blue economy has emerged as a key sector for linking sustainability and innovation, yet existing research has largely overlooked how firms operationalize these processes in practice. This study addresses that gap by asking: How do Portuguese blue economy firms embed sustainability‐oriented innovation (SOI) into their strategies, and what ...
Jennifer Nicole Elston +2 more
wiley +1 more source
Correction: Influences of atmospherics on customer satisfaction and behavioural intentions in the restaurant industry: Evidence from an emerging economy. [PDF]
PLoS OneRathnasiri MSH +4 more
europepmc +1 more source
Using the AraBERT Model for Customer Satisfaction Classification of Telecom Sectors in Saudi Arabia. [PDF]
Brain Sci, 2023 Aftan S, Shah H.
europepmc +1 more source
Receptionists' job satisfaction in hotels of Rovaniemieffects of unhappy and problematic customers /
, 2009 Veli-Matti. Höynälä
openalex +1 more source
Leading With Contrast: How CEO Narcissism and Humility Shape Environmental Performance
Business Strategy and the Environment, EarlyView.ABSTRACT Firms face growing pressure to improve environmental performance, yet the psychological traits of CEOs remain an underexplored driver of sustainability outcomes. Building on paradox theory, this study investigates how the coexistence of humility and narcissism in CEOs shapes the environmental performance of European manufacturing firms.
Diletta Vianello +2 more
wiley +1 more source
How does in-store and online shopping experiences influence repurchase intentions in Shandong, China? Roles of perceived value, brand trust, and customer satisfaction. [PDF]
PLoS OneZhou S, Salleh Hudin N.
europepmc +1 more source