Results 21 to 30 of about 656,221 (352)
Indonesian Journal of Business and Entrepreneurship, 2023 In the midst of changes in digital technology, customer behavior and the development of he business environment, BCA responds by taking strategic steps and policies in maintaining the excellence of digital banking services based on meeting customer needs
Pritjahjono +2 more
doaj +1 more source
PERAN KEPUASAN PELANGGAN MEMEDIASI PENGARUH PERSEPSI HARGA TERHADAP LOYALITAS PELANGGAN
E-Jurnal Manajemen, 2018 Customer loyalty is a form of customer loyalty to loyal or continue to use products or services from the same company in the future. Obtaining customer loyalty, the company must pay attention to the factors that influence it.
I Putu Eka Astra Prasada +1 more
doaj +1 more source
Jurnal Bisnis dan Manajemen, 2021 This study aims to examine the factors that influence internet banking customer loyalty in Medan City. The location of this research was carried out at several banks in the city of Medan.
Muhammad Ras Muis +3 more
doaj +1 more source
Economic and Business Review, 2023 Research on customer satisfaction in repeat purchases shows that the relationship between customer expectations and customer satisfaction can be inverse to what is commonly reported.
Petr Suchanek, Maria Kralova
doaj +1 more source
Jurnal Manajemen Industri dan Logistik, 2019 A shift in marketing orientation, from transactional marketing to long-term and involves emotions that become the current trend. Many ways and efforts made by the company to win the current competition is to conduct customer intimacy towards its ...
Irsyad Kamal (Universitas Padjadjaran - Indonesia) +2 more
doaj +1 more source
Improving customer satisfaction: changes as a result of Customer Value Discovery [PDF]
, 2008 Objective: To identify Gold Standard Services for customers in an academic library and determine whether interventions following the identification of customer value increased student satisfaction.
Berrington, M, McKnight, S
core +2 more sources
Jurnal Manajemen, 2017 : Tujuan penelitian: (a) untuk mengetahui pengaruh service fairness, empathy dan physical environment terhadap customer loyalty; (b) untuk mengetahui pengaruh service fairness, empathy dan physical environment terhadap customer satisfaction; (c) untuk ...
Evelina Larisa Sidharta, Keni Keni
doaj +1 more source
Understanding mediators and moderators of the effect of customer satisfaction on loyalty
Cogent Business & Management, 2021 Customer satisfaction, loyalty and corporate image play a critical role in improving loyalty within the banking sector. The current study examines the mediators and moderators of the effect of customer satisfaction on loyalty.
Lovemore Chikazhe +2 more
doaj +1 more source
International Journal of Religious Tourism and Pilgrimage, 2021 This study elucidates Halal company identity to predict both customer satisfaction and customer-company identification and the resultant impact on Halal restaurant loyalty.
Ali Mursid, Cedric Wu
doaj
Advanced Functional Materials, EarlyView.In this study, the preparation techniques for silver‐based gas diffusion electrodes used for the electrochemical reduction of carbon dioxide (eCO2R) are systematically reviewed and compared with respect to their scalability. In addition, physics‐based and data‐driven modeling approaches are discussed, and a perspective is given on how modeling can aid ...
Simon Emken +6 more
wiley +1 more source