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Pengaruh E-Service Quality dan Purchase Intention dengan mediasi Customer Satisfaction terhadap Customer Loyalty pada pelanggan online shopping Tokopedia di Surabaya

Jurnal Performa, 2023
Penelitian ini dilakukan untuk menguji pengaruh eservice quality terhadap customer satisfaction, pengaruh purchase intention terhadap customer satisfaction, pengaruh customer satisfaction terhadap customer loyalty, pengaruh eservice quality terhadap ...
Michelle Aprilia Lamusu, Erlina Dwi Ratna Sari   +1 more
doaj   +1 more source

The Effect of Product Quality, Service Quality, Customer Satisfaction on Customer Loyalty

Journal of Consumer Sciences, 2022
Pujasera Melawai is one area in implementing the DKI Jakarta tourism office program. There are many traditional cuisine menus to choose from, one of which is Restaurant XYZ.
Nurul Fitrianis Naini, S. Santoso, Tanti Stevany Andriani, Unique Gita Claudia, Nurfadillah   +4 more
semanticscholar   +1 more source

Service Quality and Customer Satisfaction in the Post Pandemic World: A Study of Saudi Auto Care Industry

Frontiers in Psychology, 2022
The aim of this research is to examine the impact of service quality on customer satisfaction in the post pandemic world in auto care industry. The car care vendor in the study made effective use of social media to provide responsive updates to the ...
Sotirios Zygiaris, Zahid Hameed, Mubarak Ayidh Alsubaie, Shafiq ur Rehman   +3 more
semanticscholar   +1 more source

The effect of customer experience, customer satisfaction and word of mouth intention on customer loyalty: The moderating role of consumer demographics

Cogent Business & Management, 2022
Customer experience, satisfaction and word-of-mouth intention contribute a crucial part in enhancing customer loyalty in the banking sector. This study examines the moderators of the effect of customer experience, satisfaction and word-of-mouth ...
W. Manyanga, Charles Makanyeza, Zororo Muranda   +2 more
semanticscholar   +1 more source

The Role of Service and Product Quality on Customer Loyalty

Journal of Consumer Sciences, 2022
Coffee shops are today's businesses with good and competitive prospects in providing customer satisfaction and building customer loyalty. This study aims to analyze the relationship between service quality and product quality on customer satisfaction ...
Agus Taufik, Sugeng Santoso, Muhamad Irfan Fahmi, Faqih Restuanto, Steven Yamin   +4 more
doaj   +1 more source

Factors Affecting Customer Satisfaction and Loyalty in Online Food Delivery Service during the COVID-19 Pandemic: Its Relation with Open Innovation

Journal of Open Innovation: Technology, Market and Complexity, 2021
Online food delivery service (OFDS) has been widely utilized during the new normal of the COVID-19 pandemic, especially in a developing country such as Indonesia.
Y. T. Prasetyo, Hans Tanto, Martinus Mariyanto, Christopher Hanjaya, M. Young, S. F. Persada, B. Miraja, A. P. Redi   +7 more
semanticscholar   +1 more source

Determinants of customer satisfaction and loyalty Waroeng Steak Restaurant in DKI Jakarta

Cogent Business & Management, 2023
This study aims to determine the effect of facilities, brand image, product quality, promotion, and service quality on customer satisfaction and loyalty at Waroeng Steak Restaurants in DKI Jakarta.
Endang Saefuddin Mubarok, Budi Subarjo, Raihan Raihan, Wiwin Wiwin, Euis Bandawaty   +4 more
doaj   +1 more source

Impact of Service Quality on the Customer Satisfaction: Case study at Online Meeting Platforms

International Journal of Engineering Business and Management, 2021
As it’s known business rely on the customers it means the profitability of any company change depending on customer demand. Due to that, it’s necessary to treat customer as the king of the market.
B. Ali, Pakzad Fadel Saleh, Shwana Akoi, A. Abdulrahman, Awezan Shamal Muhamed, Halwest Nowzad Noori, G. Anwar   +6 more
semanticscholar   +1 more source

Investigating success factors influencing in e-CRM adoption: Evidence from banking industry [PDF]

Management Science Letters, 2015
This paper aims to examine the effects of technology adoption and quality of websites on customer satisfaction as well as customer loyalty in banking industry.
Fariz Taherikia , Fatemeh Rezaei
doaj   +1 more source

The Influence of Service Quality, Professionalism of Work, and Promotion on Customer Satisfaction of Bank Jatim Branch of Dr. Soetomo Hospital Surabaya

IJEBD (International Journal of Entrepreneurship and Business Development), 2021
This research is motivated by the idea that banks must increase customer satisfaction. Many benefits received with high customer satisfaction, including increasing customer loyalty, increasing advertising effectiveness, and increasing business ...
Farah Nurmalia Damayanti, Joko Suyono, Arasy Alimudin   +2 more
doaj   +1 more source