CONSTITUENT DIMENSIONS OF CUSTOMER SATISFACTION: A STUDY OF NATIONALISED AND PRIVATE BANKS [PDF]
Satisfaction of the customers is invaluable asset for the modern organizations, providing unmatched competitive edge. It helps in building long-term relationship as well as brand equity. The best approach to customer retention is to deliver high level of
Jitendra Kumar Mishra,
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Measuring Customer Satisfaction on the Internet [PDF]
Based on the Expectancy Disconfirmation Model as the underlying construct, methods to measure customer satisfaction with products and the steps to be undertaken in the research process are investigated.
Hofmaier,K, Walczuch,R
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Benefits of supportive strategies for carers of people with high-grade glioma: a systematic review : Strategies for addressing the needs of high-grade glioma carers. [PDF]
Support Care Cancer, 2022 Jones D +9 more
europepmc +1 more source
The Relationship Between Service Quality and Customer Satisfaction in the Telecommunication Industry: Evidence From Nigeria [PDF]
This study investigates the relationship between service quality and customer satisfaction in the telecommunication industry with a focus on Mobile Telecommunication Network (MTN) Nigeria. A total of 230 respondents participated in the study.
Olu Ojo
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ANALISIS TINGKAT KEPUASAN NASABAH TERHDAP PELAYANAN BANK MANDIRI CABANG ZAINUL ARIFIN MEDAN
Jurnal Ekonomi dan Bisnis Airlangga, 2013 The objective of this research is to analyze the level of customer satisfaction of PT. Bank Mandiri Tbk branch Zainul Arifin. It uses random sampling method by interviewing 100 banks' customers.
Erlida Rosa, Paidi Hidayat
doaj
Travel satisfaction and travel well-being: Which is more related to travel choice behaviour in the post COVID-19 pandemic? Evidence from public transport travellers in Xi'an, China. [PDF]
Transp Res Part A Policy Pract, 2022 Wang Y, Gao Y.
europepmc +1 more source
IMPROVING BANK QUALITY DIMENSIONS TO INCREASE CUSTOMER SATISFACTION [PDF]
The purpose of this study is twofold: 1. examine the relationship between service quality dimensions and customer satisfaction with bank territorial units; 2.
Alan WILSON +2 more
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iDesignGPT enhances conceptual design via large language model agentic workflows. [PDF]
Nat CommunLiu S +6 more
europepmc +1 more source
The Effect of Baby Food E-Store Image (for Ages 0-3) on Consumers' Purchase Intention. [PDF]
Front Psychol, 2021 Jiao C, Shen X, Wang L.
europepmc +1 more source
Empirical Evidence for the Relation between Customer Satisfaction and Business Performance [PDF]
This paper focuses on the analysis of empirical data on customer satisfaction and the relationship with hard organisational performance data. The organisation is a Flexcompany with its headquarters in The Netherlands, but also operating in other ...
Hesselink, M. +2 more
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