Results 291 to 300 of about 127,669 (307)

Customer Value

2015
openaire   +2 more sources

The Moment of Truth: A Review, Synthesis, and Research Agenda for the Customer Service Experience

Annual Review of Organizational Psychology and Organizational Behavior, 2019
Markus Groth, Helena Nguyen, Anya Johnson   +2 more
exaly  

Implementing the Marketing Concept at the Employee-Customer Interface: The Role of Customer Need Knowledge

Journal of Marketing, 2009
Christian Homburg, Jan Wieseke, Torsten Bornemann   +2 more
exaly  

Corporate reputation and customer behavioral intentions: The roles of trust, identification and commitment

Industrial Marketing Management, 2009
Hean Tat Keh
exaly  

Customer value

2009
openaire   +1 more source

Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China

International Journal of Information Management, 2010
Zhaohua Deng, Yaobin Lu, Kwok-Kee Wei
exaly  

Customer Engagement

Journal of Service Research, 2011
Roderick J Brodie, Linda D Hollebeek, Biljana Jurić   +2 more
exaly  

Customer Engagement Behavior: Theoretical Foundations and Research Directions

Journal of Service Research, 2010
Jenny Van Doorn, Katherine N Lemon, Vikas Mittal   +2 more
exaly  

Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty

Journal of Retailing and Consumer Services, 2019
exaly  

The Role of Marketer-Generated Content in Customer Engagement Marketing

Journal of Marketing, 2019
Matthijs Meire, Kelly Hewett, Michel Ballings   +2 more
exaly