Results 11 to 20 of about 49,515 (262)

The effect of customer value and trust on customer satisfaction and its impact on customer loyalty

JPPI (Jurnal Penelitian Pendidikan Indonesia), 2023
Customer value and trust are important factors that can significantly impact customer satisfaction. When a customer perceives that they are receiving value from a product or service and trust the brand or business that is providing it, they are more ...
Yudhi Koesworodjati, Ratu Hedy Syahidah Budiarti   +1 more
doaj   +1 more source

The Value of Humanization in Customer Service [PDF]

Proceedings of the Annual Hawaii International Conference on System Sciences, 2021
As algorithm-based agents become increasingly capable of handling customer service queries, customers are often uncertain whether they are served by humans or algorithms, and managers are left to question the value of human agents once the technology matures.
GAO, Yang, RUI, Huaxia, SUN, Shujing
openaire   +3 more sources

Research on customer lifetime value based on machine learning algorithms and customer relationship management analysis model

Heliyon, 2023
Customer lifetime value is one of the most important tasks for enterprises to maintain customer relationships. However, due to the limitations of using a single data mining method, the measurement of customer lifetime value under the condition of ...
Yuechi Sun, Haiyan Liu, Yu Gao
doaj   +1 more source

Value Creation along a Production-Service Value Chain

International Journal of Engineering and Management Sciences, 2022
Today’s products and services are so complicated and intertwined that their individual value creation is hard to determine. It is especially true when the products and services are necessary complements of each other and when they are affecting customer
Teréz Gerse-Krizsa, Noémi Kalló
doaj   +1 more source

Sharing as a Customer Value:

Maketingu Janaru, 2022
The value of sharing is defined as the value that customers evaluate for the practice of using the same product with others. It may seem natural that providers of goods-sharing services promote value of sharing. However, few companies are engaged in this
Takuya Nomura, Reo Fukuda
doaj   +1 more source

A Direct Plasma miRNA Assay for Early Detection and Histological Classification of Lung Cancer

Translational Oncology, 2018
Cell-free microRNAs in plasma provide circulating biomarkers for lung cancer. Most techniques for analysis of miRNAs require a large plasma volume to purify a sufficient RNA yield followed by complicated downstream processing.
Qixin Leng, Yue Wang, Feng Jiang
doaj   +1 more source

Customer and organisational value added through customer experience differentiation

Journal of Economic and Financial Sciences, 2011
Previous research has shown that the customer experience is a strategic differentiator leading to a competitive advantage for organisations. The customer experience is the interaction between customer and the organisation and should lead to value add. It
Adri Drotskie
doaj   +1 more source

Value-based pricing: A success factor in the competitive struggle [PDF]

Marketing (Beograd. 1991), 2011
Over the past decade, the view that the main purpose of market oriented organizations is not to satisfy the consumer, but to create values has dominated.
Netseva-Porcheva Tatyana
doaj   +1 more source

Influence of Customer Knowledge Management on Mobile Fitness Application Customer Value Cocreation Through Flow Experience and Customer Involvement

SAGE Open, 2023
In order to promote the innovative development of mobile fitness APP, based on value cocreation theory of customer-dominant logic, this paper discusses how the customer knowledge management, flow experience and customer involvement affect customer value ...
Chao Wang, Zhigang Wang
doaj   +1 more source

Determining Value Co-Creation Behaviour toward Customer Loyalty and Customer Retention on the SRC’s Business Platformorm

Matrik, 2023
Customer retention is the maintenance of long-term customer-company relationships through customer satisfaction thereby creating loyalty. Value co-creation is proven to have a significant role in creating customer loyalty, so that customer loyalty ...
Muhammad Baehaqi, Ragil Setya Cahyono, Sulis Riptiono   +2 more
doaj   +1 more source