Results 291 to 300 of about 6,219,766 (319)

Understanding Customer Experience Throughout the Customer Journey

Journal of Marketing, 2016
Peter C. Verhoef
exaly  

Customer Satisfaction and Customer Value

2015
openaire   +1 more source

eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty

Journal of Business Research, 2006
Thomas Gruen
exaly  

Customer Value

2023
openaire   +1 more source

The Moment of Truth: A Review, Synthesis, and Research Agenda for the Customer Service Experience

Annual Review of Organizational Psychology and Organizational Behavior, 2019
Helena Nguyen, Markus Groth, Anya Johnson   +2 more
exaly  

Customer Values

2013
openaire   +2 more sources

Customer Engagement as a New Perspective in Customer Management

Journal of Service Research, 2010
Werner J. Reinartz, Peter C. Verhoef, Manfred Krafft   +2 more
exaly  

Customer loyalty in the hotel industry: the role of customer satisfaction and image

International Journal of Contemporary Hospitality Management, 2000
Dwi Suhartanto, Jay Kandampully
exaly  

Innovativeness and customer value co-creation behaviors: Mediating role of customer engagement

International Journal of Hospitality Management, 2020
Chang-Hua Yen, Hsiu-Yu Teng
exaly  

Footprints in the Sands of Time: A Comparative Analysis of the Effectiveness of Customer Satisfaction and Customer–Company Identification over Time

Journal of Marketing, 2014
Mario Rese, Jan Wieseke
exaly