The effects of workplace friendship network centrality on deep acting [PDF]
Frontiers in Psychology, 2023 We integrated social network theory with conservation of resource theory to predict that workplace friendship network centrality provides service employees with critical psychological resources that foster deep acting: positive affect and positive self ...
Na Yoon Kim, Hongseok Oh
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Is Deep Acting Prevalent in Socially Responsible Companies? The Effects of CSR Perception on Emotional Labor Strategies [PDF]
Frontiers in Psychology, 2019 This study examines the relationship between corporate social responsibility (CSR) perception and emotional labor strategies, and the effects of the interaction between CSR perception and moral identification on emotional labor strategies via affective ...
Se Hyung Oh, Yein Hwang, Hwayoung Kim
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How Service Employees’ Mindfulness Links to Task Performance through Psychological Resilience, Deep Acting, and Customer-Oriented Behavior [PDF]
Behavioral Sciences, 2023 This study investigates the specific pathways through which mindfulness influences task performance, focusing on the sequential mediating roles of psychological resilience, customer-oriented behavior, and deep acting. Structural equation modeling is used
Jeong Sik Kim, Hyun Jung Park
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Surface Acting or Deep Acting, Who Need More Effortful? A Study on Emotional Labor Using Functional Near-Infrared Spectroscopy [PDF]
Frontiers in Human Neuroscience, 2019 Emotional labor is characterized by two main regulation strategies: surface acting and deep acting. However, which strategy consumes more energy? To explore this, we used functional near-infrared spectroscopy (fNIRS) to measure changes in hemoglobin ...
Yongbiao Lu +6 more
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Impact of surface acting and deep acting techniques on teachers’ organizational commitment [PDF]
PSU Research Review, 2020 Purpose – This paper aims to examine the relationship between surface acting (SA), deep acting (DA) and organizational commitment (OC). Design/methodology/approach – Guided by affective events theory, the study adapted emotional labour scale and three ...
Kazeem Olanrewaju Ogunsola +2 more
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Surface vs. deep acting in EFL instruction: mediating and moderating roles of emotion regulation and intelligence in burnout [PDF]
Frontiers in PsychologyIntroductionTeaching English as a Foreign Language (EFL) is a profession characterized by high cognitive and emotional demands, leading to persistent challenges with teacher burnout (TB). While emotion regulation (ER) is known to protect against burnout,
Feng Zhang
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The mediating role of surface and deep acting and the moderating effect of occupational identity in workplace violence and sleep quality among psychiatric nurses: a cross-sectional study [PDF]
BMC NursingBackground Psychiatric nurses often encounter patients with mental health disorders and consequently experience prolonged periods of high stress, increased workload, and frequent incidents of workplace violence.
Ke Zhang +5 more
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Investigating the relationship between emotional labor levels, job satisfaction, and burnout among nurse academicians: a structural equation modeling approach [PDF]
Frontiers in PsychologyBackgroundNurse academicians interact face-to-face with nursing students during the teaching process and with individuals, families, and other healthcare professionals in their practice. This study examined the relationship between emotional labor levels,
Nadiye Barış Eren, Leyla Dinç
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Empowering leadership and frontline employees’ emotional labor: the mediation effects of job passion [PDF]
Frontiers in PsychologyInstructionIn order to deliver superior service experience to customers, frontline employees must regulate their emotional expressions during service encounters.
Pengfei Cheng +3 more
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Analysis of the correlation between work stress and emotional labor in college counselors: the moderating effect of psychological resilience [PDF]
BMC PsychologyBackground College counselors often endure significant work stress, which directly impacts their emotional labor. Although previous studies have described the association between work stress and emotional labor, the critical role of psychological ...
Tianlin Chen +3 more
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