Medycyna Pracy, 2015 Background: This article presents the results of the study on the Polish version of the revised Emotional Labor Scale (ELS), developed by Lee and Brotheridge.
Maria Finogenow +2 more
doaj +4 more sources
Meaningful work, pleasure in working, and the moderating effects of deep acting and COVID-19 on nurses' work. [PDF]
Nurs Forum, 2022 Aims This study aims to verify the association between nurses' perception of the meaningfulness of their work and their pleasure in working, and whether this relationship may change based on the level of deep acting performed to cope with emotional ...
Pace F, Sciotto G, Russo L.
europepmc +2 more sources
The impact of emotional labor on the mental health of vocational college teachers in China: the mediating role of occupational identity and the moderating role of teacher-student relationships [PDF]
BMC PsychologyUsing a sample of 912 vocational college teachers in China, this study empirically examines the impact of emotional labor, such as surface acting, expression of naturally felt emotion, and deep acting, on the mental health of Chinese vocational college ...
Mengyuan Sui, Mingxing Zhou, Yang Yang
doaj +2 more sources
How Employees’ Emotional Labor Promotes Perceived Service Quality: A Dual-Pathway Model [PDF]
Behavioral SciencesAlthough service firms recognize the significance of frontline employees’ emotional labor in enhancing perceived service quality and sustaining competitive advantage, the theoretical mechanisms underlying this relationship remain insufficiently ...
Pengfei Cheng, Xu Zhao
doaj +2 more sources
Does the perception of red tape affect the emotional labor of frontline retail staff in China? A post-COVID-19 era. [PDF]
PLoS ONERed tape denotes valid rules or procedures that contribute nothing to achieving an organization's goals. How red tape affects corporate employees' emotional labor has received little attention.
Qin Qiang, Kaixin Wang, Jianxin Lai
doaj +2 more sources
Examination of deep acting in retail disability service training [PDF]
, 2021 The quality of retail service delivered to disabled customers is affected by employees’ behaviour and attitudes. These behaviours are related to employees’ ability to manage their emotional reactions (referred to as emotional labour) to disabled customers’ varied and personalized needs.
A. Akhtar
openaire +2 more sources
Hotel employees' fun climate at work: Effects on work-family conflict and employee deep acting through a collectivistic perspective. [PDF]
Int J Hosp Manag, 2020 Xu S, Wang YC, Ma E, Wang R.
europepmc +2 more sources
The Sociological Quarterly, 2016 Members of worker cooperatives—organizations collectively owned and democratically run by their workers—report substantial differences in how they can or must perform various emotions, compared wit...
Elizabeth A. Hoffmann
openaire +4 more sources
The Role of Emotional Service Expectation Toward Perceived Quality and Satisfaction: Moderating Effects of Deep Acting and Surface Acting. [PDF]
Front Psychol, 2019 A conceptual model articulating the nature of customer expectations and satisfaction over services was proposed with emotional factors. Five propositions about consumer emotional service expectations as a primary antecedent toward confirmation, perceived
Jeong JY, Park J, Hyun H.
europepmc +2 more sources
Scandinavian Journal of Work and Organizational Psychology, 2022 The present seven-day diary study evaluated emotional labor strategies as mediators of the relationship between social stressors and disengagement on a short-term and intra-individual basis.
Andrea Eggli +2 more
doaj +1 more source