Medycyna Pracy, 2015 Background: This article presents the results of the study on the Polish version of the revised Emotional Labor Scale (ELS), developed by Lee and Brotheridge.
Maria Finogenow +2 more
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The impact of emotional labor on the mental health of vocational college teachers in China: the mediating role of occupational identity and the moderating role of teacher-student relationships [PDF]
BMC PsychologyUsing a sample of 912 vocational college teachers in China, this study empirically examines the impact of emotional labor, such as surface acting, expression of naturally felt emotion, and deep acting, on the mental health of Chinese vocational college ...
Mengyuan Sui, Mingxing Zhou, Yang Yang
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How Employees’ Emotional Labor Promotes Perceived Service Quality: A Dual-Pathway Model [PDF]
Behavioral SciencesAlthough service firms recognize the significance of frontline employees’ emotional labor in enhancing perceived service quality and sustaining competitive advantage, the theoretical mechanisms underlying this relationship remain insufficiently ...
Pengfei Cheng, Xu Zhao
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Does the perception of red tape affect the emotional labor of frontline retail staff in China? A post-COVID-19 era. [PDF]
PLoS ONERed tape denotes valid rules or procedures that contribute nothing to achieving an organization's goals. How red tape affects corporate employees' emotional labor has received little attention.
Qin Qiang, Kaixin Wang, Jianxin Lai
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Hotel employees' fun climate at work: Effects on work-family conflict and employee deep acting through a collectivistic perspective. [PDF]
Int J Hosp Manag, 2020 Xu S, Wang YC, Ma E, Wang R.
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Scandinavian Journal of Work and Organizational Psychology, 2022 The present seven-day diary study evaluated emotional labor strategies as mediators of the relationship between social stressors and disengagement on a short-term and intra-individual basis.
Andrea Eggli +2 more
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The Role of Emotional Service Expectation Toward Perceived Quality and Satisfaction: Moderating Effects of Deep Acting and Surface Acting. [PDF]
Front Psychol, 2019 Jeong JY, Park J, Hyun H.
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Deep Temporal Analysis for Non-Acted Body Affect Recognition [PDF]
IEEE Transactions on Affective Computing, 2022 Affective computing is a field of great interest in many computer vision applications, including video surveillance, behaviour analysis, and human-robot interaction. Most of the existing literature has addressed this field by analysing different sets of face features. However, in the last decade, several studies have shown how body movements can play a
Danilo Avola +4 more
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Nurse Media: Journal of Nursing, 2022 Background: Emotional labor strategies are necessary for nurses to provide nursing care for society through friendliness, caring, and positive emotion. The results of a meta-analysis of emotional labor research have proven that previous studies focused ...
Resekiani Mas Bakar +3 more
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Multi-Lingual Dialogue Act Recognition with Deep Learning Methods [PDF]
Interspeech 2019, 2019 This paper deals with multi-lingual dialogue act (DA) recognition. The proposed approaches are based on deep neural networks and use word2vec embeddings for word representation. Two multi-lingual models are proposed for this task. The first approach uses one general model trained on the embeddings from all available languages.
Martínek, Jiří +3 more
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