Research on influence of emotional intelligence on unsafe behaviors of miners based on SEM
Meikuang Anquan, 2021 In order to study the influence mechanism of emotional intelligence on miners’ unsafe behaviors, emotional labor strategy was introduced as an intermediary variable.
GUO Yanyu, LI Jizu
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Mehmet Akif Ersoy Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 2019 Emotional labor research has focused on employees'interactions with customers that is a significant part of organizational life.It is a fact that during this interactions emotions are regulated and managedby employees.
Metin Reyhanoglu, Betül Balıkçıoğlu
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Identifying Components of Emotional labor Dimensions for Nurses in Relation to Patient Companion [PDF]
پژوهشهای مدیریت عمومی, 2017 Extended Abstract Emotional labor is managing feelings in order to express expected organizational emotion which has two dimensions: surface acting and deep acting. nursing profession is deeply rooted in the concept of emotions.
Fariborz Rahimnia +1 more
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Customer Mistreatment of Local Restaurants in the Context of Gastronomy Tourism
Istanbul Business Research, 2023 This study aims to determine the mediating role of surface acting and deep acting in the effect of emotional exhaustion through customer mistreatment cognitive rumination. The research universe consists of local restaurants within the scope of gastronomy
Erdem Baydeniz
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Crisis in the valuation, emotional labor and occupational burnout among teachers of religion
Medycyna Pracy, 2015 Background: This article presents an analysis of the relationship between the crisis of values and in the valuation, the strategy of emotional labor, and occupational burnout in the group of lay teachers of religion.
Bogusława Lachowska, Karol Starczewski
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The Effect of Hotel Employees’ Emotional Labour on Interpersonal Counterproductive Work Behaviours [PDF]
African Journal of Hospitality, Tourism and Leisure, 2023 This research aims to shed light on the effect of hotels’ employees' emotional labour with its three levels (surface acting, deep acting and genuine emotions) on interpersonal counterproductive work behaviours.
Mohamed R. I. Mohamed +6 more
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Faking it: a conceptual discussion on emotional labor, emotional dissonance and emotional intelligence [PDF]
, 2018 Emotional labor is a construct that is intertwined with the hospitality industry as employees are required to accommodate certain behavior or emotion to conform with the idea of providing excellent and sincere service to guests or customers.
Ibrahim, Mohd Zool Fadli +4 more
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Development and cross-national validation of the Emotional Effort Scale (EEF) [PDF]
, 2013 Background: Researchers define Emotional Labour (EL) as the effort associated with meeting the emotional requirements of the job, yet nobody has ever directly tested this effort.
Clarke, Nicholas +3 more
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Dying Professions: Exploring Emotion Management among Doctors and Funeral Directors
The Journal for Undergraduate Ethnography, 2019 There are few more emotive experiences in life than death. Drawing on Arlie Hochschild’s concept of emotional labour, this article compares the emotional responsibilities of two groups of death professionals: doctors and funeral directors.
Molly Ryan
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Lithium related deep and shallow acceptors in Li-doped ZnO nanocrystals [PDF]
, 2010 This article may be downloaded for personal use only. Any other use requires prior permission of the author and AIP Publishing. This article appeared in Journal of Applied Physics 107, 024311 (2010) and may be found at https://doi.org/10.1063/1.3275889 ...
Aksu, Ylmaz +10 more
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