Results 271 to 280 of about 21,705,994 (314)
Some of the next articles are maybe not open access.
Effects of Website Interactivity on E-Loyalty
International Journal of E-Business Research, 2010This study examines the impact of major considerations of commercial website design and management, website interactivity, the important performance factor, and customer loyalty. Meaningful interactions with existing and potential customers allow e-commerce firms to enhance customer loyalty by providing satisfactory customer experience.
Wen-Jang Jih +2 more
openaire +2 more sources
Internet Markets and E-Loyalty
2011As expectation of e-businesses has changed to disappointment, many e-business companies are trying to survive in Internet markets. As a way to survive in Internet markets, they try to build customers’ loyalty. This chapter explains critical components to build customers’ loyalty such as trust and switching costs.
Changsoo Sohn, Dong-Il Lee
openaire +1 more source
An integral model of e-loyalty from the consumer's perspective
Computers in Human Behavior, 2017The purpose of this study is to develop a model which explains how the loyalty of individual users of online banking is formed. In order to do this, first, the variables that contribute to the e-loyalty have been identified and subsequently have been validated, considering their reflective or formative character.
M. Jesús López-Miguens +1 more
openaire +1 more source
Determinants of Consumers' E-Loyalty: A Cross-Channel Perspective
2010 43rd Hawaii International Conference on System Sciences, 2010Websites are acknowledged as essential to the marketing of brick-and-mortar companies in the maturing e-commerce marketplace. Knowledge of how to position these companies' Websites effectively is thus regarded as essential by scholars and practitioners.
Her-Sen Doong +2 more
openaire +1 more source
Design and e-loyalty across cultures in electronic commerce
Proceedings of the 6th international conference on Electronic commerce - ICEC '04, 2004The increasing incidence of Internet shopping necessitates a better understanding of how e-loyalty is built in online transaction environments between businesses and consumers. In the current investigation website design and culture are important elements related to how website trust, website satisfaction, and e-loyalty evolve in online business ...
Dianne Cyr, Carole Bonanni, Joe Ilsever
openaire +1 more source
Colour, trust, satisfaction, and E-loyalty
Proceedings of the 2nd International Conference on Machine Learning and Soft Computing, 2018Vietnamese researchers and designers are challenged to choose country-appropriate colour that can drive user experience towards websites. Little research has been done on colour treatments in accredited website user experience in the context of Vietnam.
Tran Trung Khuong +3 more
openaire +1 more source
International Journal of Online Marketing, 2016
The aim of this study is to examine the effect of most important factors of online shopping such as brand, price, and service quality on consumer's e-satisfaction and e-loyalty comparatively. It is for understanding the better online shopping in the Indian e-commerce context.
Gyaneshwar Singh Kushwaha +1 more
openaire +1 more source
The aim of this study is to examine the effect of most important factors of online shopping such as brand, price, and service quality on consumer's e-satisfaction and e-loyalty comparatively. It is for understanding the better online shopping in the Indian e-commerce context.
Gyaneshwar Singh Kushwaha +1 more
openaire +1 more source
E‐satisfaction and e‐loyalty: A contingency framework
Psychology & Marketing, 2003AbstractThe authors investigate the impact of satisfaction on loyalty in the context of electronic commerce. Findings of this research indicate that although e‐satisfaction has an impact on e‐loyalty, this relationship is moderated by (a) consumers' individual level factors and (b) firms' business level factors.
Rolph E. Anderson, Srini S. Srinivasan
openaire +1 more source
The antecedents of e-satisfaction and e-loyalty [PDF]
Timisoara Journal of Economics, 2012 The present research aims to see if the relationship between online satisfaction and online loyalty can still be validated given that the online buyer is more experienced now, due to the considerable increase in the number of online purchases. It also tries to validate website quality, online service quality as important antecedents of e-satisfaction ...
openaire
Modeling e-loyalty: a moderated-mediation model
The Service Industries Journal, 2018This work proposes a research model that elaborates upon the development of e-loyalty based on the signaling theory and attachment theory.
Chieh-Peng Lin +4 more
openaire +1 more source