Results 11 to 20 of about 8,479 (307)
Customer experience in five-star hotel businesses: is it an “experience” for customers? [PDF]
, 2023 Purpose: Concerning the development of “experience” as an economic phenomenon, this study aims to analyse customers' evaluations of their experiences in five-star hotel businesses and to identify if the hospitality experience is evaluated as an ...
Kozak, M. +3 more
core +3 more sources
Value creation and employee branding through employees: A model proposal for hotel businesses [PDF]
, 2023 Employees hold a great responsibility in conveying the brand equity elements of the business and the brand equity as a whole to consumers. In an intense and destructive competitive environment, it is a necessity for businesses that differ from their ...
Icoz, Orhan +3 more
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Darnios Aplinkos Vystymas, 2022 With the development of technology, the ways of doing business are changing, and digital transformations are taking place in the activities of businesses. At this point, digital transformation is reflected in the service businesses in two ways.
Murat Yurtlu, Ramazan Göral
doaj +1 more source
The essence of the hotel room in the hotel business – the hotel managers’ perspective
European Journal of Tourism Research, 2023 The objective of this study is to gain a better understanding of how hotel management perceives the role of the hotel room from the customers’ perspective and what role the room plays as regards the hotel management business. Previous research has focused on the hotel’s location, the attributes of the hotel and the room, revenue management, pricing ...
Lvov Anatoly, Komppula Raija
openaire +1 more source
Indonesian Journal of Business and Entrepreneurship, 2023 The purpose of this research is to build a customized customer relationship management (CRM) model in relation to the utilization of social media marketing for improving marketing performance of budget hotels in West Java, Indonesia.
Roby Setiadi
doaj +1 more source
Ramanujan International Journal of Business and Research, 2021 Covid 19 or the Novel Corona Virus outbreak in 2020 has disrupted the world and Indian economy. Tourism industry has suffered the most due to this outbreak.
Mr. Saurabh Agarwal +2 more
doaj +1 more source
Customer orientation of service employees in family businesses in the hotel sector [PDF]
, 2018 The business interactions between front-line employees and customers are crucial to evaluating service quality and for business performance. A gap has been identified in the literature on both customer orientation of service employees (COSE) and family ...
Ruiz-Alba, J. +2 more
core +1 more source
Online reviews: A pathway to improve hotel management
Dos Algarves, 2020 The purpose of this study is to verify how online reviews can become a useful tool for the improvement of hotel businesses through an in-depth analysis of selected scientific papers.
Anderson S. Oliveira +2 more
doaj +1 more source
Psikoloji Çalışmaları, 2023 As the most important determinant of turnover behaviors, an employee’s intention to leave his/her job stands out as one of the strongest predictors of that employee’s actual turnover behavior. Economic opportunities, personal and work-related factors can
Eser Erdurmazlı, Gökdeniz Kalkın
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Meaning of fun in hotel gamified applications [PDF]
, 2023 The hospitality industry faces significant challenges from the acceleration of travelers using mobile technology, especially in the Covid-19 aftermath.
Parapanos, Demos +3 more
core +1 more source