Mitigating Chatbot Service Failures: The Roles of Anthropomorphism, Acknowledgment, and Apology
ABSTRACT This study examines how chatbot anthropomorphism shapes consumer responses to service failure by distinguishing between process failure and outcome failure and by testing alternative recovery responses. Across three pretests (N = 30, 120 and 240) and two scenario‐based experiments (Study 1: N = 346; Study 2: N = 778), consumers evaluated ...
Juyon Lee, Wujin Chu, Rajat Roy
wiley +1 more source
How direct healthcare professional communications are operationalised by general practitioners and community pharmacists in Ireland: a national cross sectional study. [PDF]
Ryan PE +7 more
europepmc +1 more source
Evolving Paradigms of Sustainability in Luxury Fashion: Evidence From an Emerging Market
ABSTRACT The global fashion industry is both an economic driver and a major contributor of environmental and social challenges. This research examines how sustainable luxury fashion is constructed and adopted within an emerging market context by integrating perspectives from entrepreneurs, industry managers, and consumers.
Sandipan Sen +4 more
wiley +1 more source
Transformation Teams Leading the Hispanic‐Serving Institutions Movement at HSI Community Colleges
ABSTRACT The Department of Education defunded discretionary grant programs for enrollment‐based minority‐serving institutions (MSIs) on September 10, 2025, yet Hispanic‐serving institutions (HSIs) still exist and must continue to adapt to their growing population of Latine/x students.
Gina Ann Garcia +2 more
wiley +1 more source
The influences of perceived green advertising value and motivation types on green purchasing intention. [PDF]
Bui TH, Morimura F, Nishitani K.
europepmc +1 more source
Shaping Food Consumption Among Generation Z in Mexico City: The Role of Digital Stimuli and Brand Engagement in Restaurant Decision-Making. [PDF]
Alfonso-Sanjul IL, Acosta-Gonzaga E.
europepmc +1 more source
Communications and Marketing 2008 Annual Report
College of Agriculture and Life Sciences, Office of Communications and Marketing
core
Understanding the implementation, impact and sustainability of Bristol's unhealthy commodity advertising restrictions policy: a qualitative systems-based study of stakeholder perspectives. [PDF]
Harding SK +11 more
europepmc +1 more source
Construction of indicator system and comprehensive evaluation of high-quality development of cultural tourism integration in revolutionary base areas. [PDF]
Li P, Xu C, Liang H.
europepmc +1 more source
Power and entitlement: Addressing the structural drivers of food insecurity and malnutrition. [PDF]
Walls H, McKee M.
europepmc +1 more source

