Pengaruh Service Recovery terhadap Customer Satisfaction pada Hotel Royal Jember
This article aims to determine the effect of service recovery consisting of procedural justice, interactional justice and distributive justice on customer satisfaction in guests Hotel Royal Jember.
Luccy Avrindy Ragilia Putri +2 more
doaj +1 more source
Purpose: This study was conducted to examine the effect of pay for performance and interactional justice on job satisfaction.Design/methodology/approach: A survey method was used to collect 107 usable questionnaires from employees who work in ...
Azman Ismail +3 more
doaj +1 more source
The performance of modified jatropha-based nanofluid during turning process [PDF]
The industry's extensive use of petroleum-based metalworking fluid (MWF) harms the environment and humans. The production of bio-based MWF, especially from crude jatropha oil (CJO), has therefore taken numerous initiatives.
Abdullah, H. +6 more
core +1 more source
Fair and Square?: An examination of the relationships among classroom justice and relational teaching messages [PDF]
Students and instructors acknowledge the importance of the instructor–student relationship in the classroom. Despite the importance of the instructor–student interpersonal relationship, there can also be unexpected or undesirable outcomes associated with
Frisby, Brandi N. +2 more
core +2 more sources
ORGANIZATIONAL JUSTICE ON WORK OUTCOMES
The purpose of this study is to investigate the effect of organizational justice on work outcomes. The work outcomes can be viewed from organizational commitment, job satisfaction and employees’ turnover intention in Islamic microfinance institutions in ...
Wahibur Rokhman
doaj +1 more source
Fraud and Whistleblowing Intention: Organizational Justice Perspective
Whistleblowing is considered as an effective control mechanism for detecting fraud. One of the factors that influence individuals to do whistleblowing is organizational justice. However, research on the justice theory and whistleblowing is still limited.
Ni Wayan Rustiarini, Luh Komang Merawati
doaj +1 more source
Validity evidence of the organizational justice scale in Spain [PDF]
Resumen tomado de la publicaciónEvidencias de validez de la Escala de Justicia Organizacional en España. Antecedentes: el interés por la medición de la percepción de justicia organizacional ha aumentado en los últimos años debido a su demostrada relación
Castaño Pérez, Ana María +1 more
core +1 more source
ORGANIZACINIO TEISINGUMO VAIDMUO PRIIMANT SPRENDIMUS PAAUKŠTINTI
Nors organizacinis teisingumas turi svarbių padarinių organizacijoje, esama vos keleto tyrimų, nagrinėjančių organizacinio teisingumo vaidmenį priimant sprendimus dėl paaukštinimo.
Jurgita Lazauskaitė-Zabielskė +1 more
doaj +1 more source
Psychosocial work environment as a dynamic network: a multi-wave cohort study
While characteristics of psychosocial work environment have traditionally been studied separately, we propose an alternative approach that treats psychosocial factors as interacting elements in networks where they all potentially affect each other.
Marko Elovainio +6 more
doaj +1 more source
Making sense of service recovery in higher education institutions : exploring the relationship between perceived justice and recovery satisfaction [PDF]
Purpose: This paper aims to explore the relationship between perceived justice and recovery satisfaction in higher education institutions. Design/Methodology/Approach: Responses were collected from a purposive sample of 430 full-time students across ...
Fuyane, Nkululeko +1 more
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