Results 21 to 30 of about 3,951,757 (355)
Improving customer churn prediction by data augmentation using pictorial stimulus-choice data [PDF]
, 2012 The purpose of this paper is to determine the added value of pictorial stimulus-choice data in customer churn prediction. Using Random Forests and 5 times 2 fold cross-validation, this study analyzes how much pictorial stimulus choice data and survey ...
Ballings, Michel +2 more
core +2 more sources
Performance of Public Procurement Goods and Services Units in Ogan Ilir Regency
Jurnal Administrasi Publik (Public Administration Journal), 2022 This paper examines the performance of Public Procurement Goods/Services Units in Ogan Ilir Regency based on balanced scorecard. Balanced scorecard has four perspectives, namely customer, internal business process, learning and growth and financial ...
Adesta Midkasna +2 more
doaj +1 more source
Linking internal marketing with customer outcomes [PDF]
, 2015 Purpose – The purpose of this study is to explore how the adoption of an internal marketing (IM) programme in a retail banking setting enhances some positive employee behaviours that promote customer perceived service quality. Design/methodology/approach
Boukis, A +3 more
core +3 more sources
Understanding International Prices: Customers as Capital [PDF]
American Economic Review, 2012 The article develops a new theory of pricing to market driven by dynamic frictions of building market shares. Our key innovation is a capital theoretic model of marketing in which relations with customers are valuable. We discipline the introduced friction using data on differences between short-run and long-run price elasticity of international trade ...
Lukasz A. Drozd, Jaromir B. Nosal
openaire +2 more sources
Customer portfolios – challenges of internal and external alignment [PDF]
IMP Journal, 2017 PurposeThe purpose of this paper is to extend the discussion about customer portfolios beyond simple identification of models and how they can be used for balanced resource allocation to a discussion about how portfolios should take into account views from relationship partners and how they should be aligned in internal as well as a relational context ...
Højbjerg Clarke, Ann +2 more
openaire +4 more sources
Generating Competitive Priority Strategy in Transformer Industry [PDF]
, 2018 The transformer market competition in Indonesia is getting more attractive and dynamic. This encourages transformer manufacturers to improve competitiveness, such as quality, cost, timely delivery, and service.
Ambarwati, Rita
core +1 more source
Journal of Management Science and Engineering, 2023 Supply chain (SC) resilience is an increasingly important topic for practitioners and academics because it is a competitive weapon for firms to cope with SC disruptive risks.
Minhao Gu +3 more
doaj +1 more source
The role of empowerment in improving internal process, customer satisfaction, learning and growth
, 2020 Article history: Received: September 4 2019 Received in revised format: September 4 2019 Accepted: October 12, 2019 Available online: October 12, 2019 The objective of this research was to identify the role of empowerment in enhancing Safeway Company's ...
Ziyad Saleh Al-Omari +2 more
semanticscholar +1 more source
Journal of Strategic MarketingThere is increased attention around employer brand in the marketing domain, as firms appreciate the strategic imperative of attracting and retaining quality employees (internal customers).
Joseph Lo Iacono +3 more
semanticscholar +1 more source
SUPPLY CHAIN INTEGRATION AND HEALTH FIRMS OPERATIONAL PERFORMANCE- IMPLICATIONS FOR UNDERDEVELOPMENT COUNTRIES [PDF]
International Journal of Industrial Engineering and Production Research, 2021 Based on RBV Theory The study investigated the effect of Supply Chain integration (SCI) on medical sector Operational Performance (OP). the data were collected from 307 managers out of 330 managers, by questionnaire, which adopted from previous studies ...
Abdelsalam Hamid
doaj +1 more source