Results 81 to 90 of about 260 (114)

PENGARUH SUKU BUNGA, KEPUASAN NASABAH, DAN KUALITAS LAYANAN TERHADAP LAYANAN LOYALITAS NASABAH BANK SYARIAH

Media Mahardhika: Media Komunikasi Ekonomi dan Manajemen
This research aims to test and determine the influence of interest rates, customer satisfaction and service quality on sharia bank customer loyalty services. The type of research used is quantitative. The population and sample in this research are Sharia
Sriyono Sriyono, Jihan Rofila
doaj   +1 more source

Pengaruh kualitas layanan, kepercayaan, kepuasan nasabah, terhadap loyalitas nasabah Bank Mandiri di Surabaya

Journal of Business & Banking
This study analyses the effect of service quality, trust, and customer satisfaction on Bank Mandiri customer loyalty in Surabaya City. The main objective is to identify the challenges of meeting increasing customer expectations, and several incidents affect customer trust in banks, such as data breaches and unsatisfactory service.
null Farah Alya Abidah, Basuki Rachmat
openaire   +1 more source

KUALITAS LAYANAN BEBERAPA PERUSAHAAN ASURANSI DI SURABAYA

Jurnal Teknik Industri, 2005
One of the service industries that grow faster than the others is insurance industry. Since there are a lot of companies that involved in this kind of industry, clients need to select a certain company that served the best service compared to the others.
Francisca Cecilia Sutedjo, Kriswanto Widiawan   +1 more
doaj  

PERAN KEPERCAYAAN NASABAH DALAM MEMEDIASI PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH

E-Jurnal Manajemen, 2017
The purpose of this study is to determine the role of customer confidence in mediating the influence of service quality on customer satisfaction. This research was conducted at PT. Satwika Purwa Negara which is an independent marketing office of Prudential Indonesia. Number of customers served in PT.
I Gusti Agung Ketut Sri Ardani
exaly   +4 more sources

Pengaruh Kualitas Produk Terhadap Tingkat Kepuasan Nasabah

Wiga Jurnal Penelitian Ilmu Ekonomi, 2017
Bank  Rakyat  Indonesia  merupakan  Bank  Pemerintah  Pertama  di  Indonesia.  Memiliki  visi yaitu menjadi bank komersial terkemuka yang selalu mengutamakan  kepuasan nasabah. Berdasarkan visi tersebut  BRI Cabang  Kota Makassar  selalu melakukan  evaluasi  dari tahun ke tahun dalam hal penciptaan   kepuasan   nasabah.
exaly   +3 more sources

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Pengaruh Mobile Banking Terhadap Kepuasan Nasabah

Jurnal Informatika Kesatuan, 2022
Tujuan penelitian ini adalah untuk mengetahui pengertian m-Banking secara umum, mengetahui bagaimana pengaruh layanan m-Banking terhadap kepuasan nasabah. dan untuk mengetahui bagimana pengaruh layanan m-Banking terhadap kepuasan nasabah secara langsung maupun tidak langsung.
Muhamad Putera Ismail Antonov, Filani Zikri Hassan, Neni Nurisnaini   +2 more
openaire   +1 more source

Pengaruh Pengalaman Nasabah dan Kepuasan Nasabah terhadap Loyalitas Nasabah PT Bank Permata TBK

Profit: Jurnal Manajemen, Bisnis dan Akuntansi
This study aims to analyze the relationship between customer experience, customer satisfaction, and customer loyalty at PT Bank Permata Tbk. In an increasingly competitive banking industry, customer experience has become a critical factor influencing customers' perceptions of bank services. A positive experience can enhance customer satisfaction, which
Richard Andrew
exaly   +2 more sources

Pengaruh Kualitas Pelayanan Frontliner Terhadap Kepuasan Nasabah

Cakrawala Repositori IMWI, 2022
Penelitian ini bertujuan untuk mengetahui dan menganalisis pengaruh kualitas pelayanan frontliner terhadap kepuasan nasabah pada PT. Pegadaian (Persero) UPC Pancing-Medan. Data yang digunakan adalah data primer dan pendekatan kuantitatif. Ada 100 orang karyawan UPC Pancing yang berpartisipasi dalam penelitian ini Penelitian ini menggunakan analisis ...
Iqbal Sitompul, Andri Soemitra
openaire   +1 more source

Hubungan Komunikasi Pelayanan Publik dengan Kepuasan Nasabah

Bandung Conference Series: Communication Management, 2022
Abstract. The main activity of communication activities is the most important thing every activity service provided by a Bank. Communication activities able to provide the best services for public spaces and good service , and the public trust for the banks and encourage gratification for that customers that made his they show their loyalty of the Bank
null Habi Rahman Kamel, Aning Sofyan
openaire   +1 more source

Pengaruh Kualitas Pelayanan dan Kepuasan Nasabah Terhadap Loyalitas Nasabah

Jurnal Strategi dan Bisnis
Perkembangan teknologi digital semakin memudahkan segala transaksi dalam dunia jasa, salah satunya adalah layanan perbankan. Pelayanan yang diberikan kini sudah mengarah ke era layanan perbankan digital. Ketika seorang nasabah merasa puas dengan pelayanan yang diberikan suatu perusahaan, maka besar kemungkinan ia akan menjadi nasabah setia yang loyal ...
Andrias Dwimahendrawan, Hari Karyadi, Edy Wahyudi, Elvina Grace Viola   +3 more
exaly   +2 more sources