Results 71 to 80 of about 263 (113)

PENGARUH KUALITAS PELAYANAN DAN PENETAPAN HARGA TERHADAP KEPUASAN PELANGGAN SERTA DAMPAKNYA PADA LOYALITAS PELANGGAN (PENELITIAN PADA BNI CARD CENTER LNC JAKARTA)

Almana: Jurnal Manajemen dan Bisnis, 2018
Masyarakat yang berpikiran praktis tentu lebih senang menggunakan kartu kredit karena alasan kemudahan dalam melakukan transaksi bisnis. Kualitas pelayanan sangatlah penting dalam bisnis perbankan, selain menawarkan berbagai macam produk, perbankan ...
Rizky Ferrari Oktavian
doaj   +1 more source

Pengaruh Kualitas Layanan Terhadap Loyalitas Nasabah Dengan Intermediasi Kepuasan Nasabah Dan Nilai Yang Dirasakan Nasabah

Ultima Management : Jurnal Ilmu Manajemen, 2011
The bank's customer service quality is one of the primary factor that can effect customer's loyality. This research examined the effect of service quality on customer loyalty with the intermediation customer satisfaction and intermediation customer perceived value.
openaire   +1 more source

PENGARUH AKTIVASI MEREK, HAMBATAN BERPINDAH DAN KEPUASAN NASABAH TERHADAP LOYALITAS NASABAH BANK “X”

Jurnal Aplikasi Bisnis dan Manajemen, 2017
The policy by the Bank of Indonesia to decrease interest rate of  Bank Indonesia’s certificate, from 11,82% in 2008 to 4,20% in 2012 causes the declination of the interest rate for  the bank products such as savings, deposit, and giro.
Mila Fauziah, Hartoyo Hartoyo, Lilik Noor Yuliati   +2 more
doaj   +1 more source

PENGARUH KUALITAS LAYANAN TERHADAP LOYALITAS NASABAH BANK SYARIAH DENGAN KEPUASAN NASABAH SEBAGAI VARIABEL INTERVENING

JEBIS (Jurnal Ekonomi dan Bisnis Islam), 2017
This research aims to examine the role of customer satisfaction as a mediating variable to connecting service quality to customer loyalty in Islamic Banks.
Muhammad Zakiy Ishak, Evrita Putri Azzahroh   +1 more
doaj   +1 more source

SERVICE PERFORMANCE DAN KEPUASAN SEBAGAI MODERATING VARIABEL TERHADAP LOYALITAS NASABAH PADA PT BPR LABUH GUNUNG PAYAKUMBUH

Jurnal Benefita, 2018
This searched aims to determine how much influence of service peformance (X) and satisfaction (Z), simultaneously and partially to customer loyalty (Y) at PT.
Febsri Susanti, Winda Ekazaputri
doaj   +1 more source

PENGARUH MUTU PELAYANAN TERHADAP KEPUASAN NASABAH KREDIT PADA BAITUL MAAL WA TAMWIL (BMT) SYIRKAH MUAWANAH NAHDATUL ULAMA KRAMATCABANG PEMBANTU SLAWI KABUPATEN TEGAL

Monex: Journal Research Accounting Politeknik Tegal, 2015
Tujuan dilakukan penelitianini adalah untuk mengetahuiMeningkatkan mutu pelayanan yang lebih baik lagi pada Baitul Maal Wa Tamwil (BMT) Syirkah Muawanah Nadhatul Ulama kramat, agar tercipta sebuah hubungan kerjasama yang baik dengan nasabah secara ...
M. Bagus Nurani Hesti Widianti
doaj   +1 more source

Kontribusi Pelayanan Terhadap Kepuasan Nasabah Bank Muamalat

Jurnal Studi Agama dan Masyarakat, 2018
      This study is conducted to investigate  the service to customers’ satisfaction at Bank Muamalat Branch of Sampit. To measure variables: 1) Convenience, 2) customer relationship with employees, 3) technical compensation of officers, and 4) costs.
openaire   +3 more sources

PENGARUH DIMENSI BANKING SERVICE QUALITY (BSQ) TERHADAP KEPUASAN NASABAH BANK

Jurnal Economia, 2012
: Effect of Banking Service Quality (BSQ) Dimensions towards Bank Customer Satisfaction. This study aims to determine the effect of Banking Service Quality (BSQ) to the customer satisfaction of BPD Bank in DIY.
Sri Sumardiningsih, Wawan Sundawan, Lies Endarwati, Arif Wibowo, Yulia Ayriza   +4 more
doaj  

The Impact of Islamic Service Quality, Complaint Handling, and Margins on Customer Satisfaction in Islamic Financial Institutions

Az-Zarqa'
: The increasing competition within the financial industry has compelled Islamic Financial Institutions to prioritize customer satisfaction as a primary objective.
Nasrulloh Nasrulloh, Nensy Dwi Saputri
doaj   +1 more source

Analisis Pengaruh Kinerja Pelayanan Frontliner Dan Kepuasan Nasabah Dengan Pendekatan Metode Regresi Linear Multiple

Jurnal Ilmiah SINERGI, 2014
Penelitian ini bertujuan untuk mengetahui pengaruh kinerja pelayanan (Service Performance) Frontliner  dan kepuasan nasabah terhadap loyalitas nasabah Pt.BCA, Tbk cabang Permata Buana.
Muslimah ., Sonny Koeswara
doaj