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LOYALITAS PELANGGAN PELABUHAN MERAK [PDF]

, 2021
Tujuan dari penelitian ini adalah untuk mengetahui pengaruh variabel service quality, trust dan customer satisfaction secara langsung terhadap customer loyalty. Serta pengaruh tidak langsung antara service quality dan customer satisfaction terhadap customer loyalty melalui variabel trust sebagai mediator.
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Variabel Anteseden Loyalitas Pelanggan Cafe

Prosiding Seminar Nasional Forum Manajemen Indonesia - e-ISSN 3026-4499
This study aims to test and analyze the effect of product and service quality on customer satisfaction and loyalty. Using an explanatory perspective, the study describes the causal relationship between the variables studied. The quantitative methodology involves data collected from a randomly selected sample of 110 people who have visited Café ...
Asnawati Asnawati, Tetra Hidayati, M. Alwan Rosyidi   +2 more
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Determinasi Kepuasan Pelanggan Terhadap Loyalitas Pelanggan Melalui Kepercayaan

2020
This study aims to analyze the effect of customer satisfaction on customer trust, the effect of customer satisfaction on customer loyalty, the effect of trust in customer loyalty and analyze the indirect influence of customer satisfaction on customer loyalty through trust in Starred Hotels in Medan.
Gultom, Dedek Kurniawan, Arif, Muhammad, Fahmi, Muhammad   +2 more
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KEPUASAN PELANGGAN MEMEDIASI HARGA DAN PROMOSI TERHADAP LOYALITAS PELANGGAN

JEMBA: JURNAL EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI
Competition in the business world in the service sector today requires companies to be more careful in carrying out management and marketing strategies. The strategy that can be done to maintain the continuity of its business is to provide satisfaction to customers in order to create customer loyalty.
null Dwi Gemina, null Mia Maulani Agustin, Samsuri Samsuri   +2 more
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Pengaruh Program Loyalitas dan Keterlibatan Pelanggan terhadap Retensi Pelanggan

JIIP - Jurnal Ilmiah Ilmu Pendidikan
Aplikasi pemesanan digital menjadi strategi penting dalam mempertahankan pelanggan di industri kopi. Penelitian ini mengkaji peran program loyalitas dan keterlibatan pelanggan dalam meningkatkan retensi pelanggan pada pengguna ForeApps di Kota Bandung.
Marizka Amelya, Kartika Imasari Tjiptodjojo   +1 more
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Pengaruh Kualitas Pelayanan Dan Kepuasan Pelanggan Terhadap Loyalitas Pelanggan

Intellektika : Jurnal Ilmiah Mahasiswa
This study aims to determine the Effect of Service Quality and Customer Satisfaction on Customer Loyalty (Case Study at HP IVAN CELL Store Kediri). The variables of this research are Service Quality (X1), Customer Satisfaction (X2) and Customer Loyalty (Y). This study uses quantitative methods using data collection techniques in the form of interviews,
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PERAN KEPUASAN PELANGGAN DALAM MEMEDIASI PENGARUH KUALITAS LAYANAN TERHADAP LOYALITAS PELANGGAN

E-Jurnal Manajemen, 2023
I Wayan Santika
exaly   +2 more sources

Pengaruh Nilai Pelanggan terhadap Loyalitas Pelanggan melalui Kepuasan Pelanggan Aplikasi Bima+ Tri

MDP Student Conference
Penelitian ini bertujuan untuk menganalisis pengaruh nilai pelanggan terhadap loyalitas pelanggan dengan kepuasan pelanggan sebagai variabel mediasi pada pengguna aplikasi Bima+ Tri. Penelitian ini menggunakan metode kuantitatif dengan teknik pengambilan sampel nonprobability sampling, yaitu purposive sampling yang melibatkan140 responden pengguna ...
Retno Budi Lestari, Cindy Aditya
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ANALISIS CUSTOMER RELATIONSHIP MANAGEMENT DAN NILAI PELANGGAN TERHADAP LOYALITAS PELANGGAN

PERFORMANCE Jurnal Bisnis & Akuntansi, 2023
Asep Muhamad Ramdan, Dicky Jhoansyah
exaly  

ANALISIS LOYALITAS PELANGGAN BERDASARKAN DIVERSIFIKASI PRODUK, HARGA, DAN KEPUASAN PELANGGAN (Studi Empiris Loyalitas Pelanggan Pada Mie Apong Sampurna Gebang Jember)

Jurnal Mahasiswa Entrepreneurship (JME), 2023
Pawestri Winahyu
exaly