Results 81 to 90 of about 412 (115)
Membangun Loyalitas Pelanggan “Citilink” Garuda: Tinjauan Manajemen Hubungan Pelanggan
Mediator: Jurnal Komunikasi, 2007 Building a loyal customer community is the aim of transportation business. Citilink as one of national flag carrier manages its customer relation by maintaining communication among customer, corporate, and workforce. Using communication management approach to build a close connection among its customers, Citilink focused on 4 aspects: makes regular ...
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Analitika, 2017 Tujuan penelitian ini untuk menguji pengaruh kepercayaan dan kepuasan pelanggan terhadap loyalitas pelanggan di perusahaan Seiko Laundry Medan. Subjek penelitian adalah pelanggan Seiko Laundry sebanyak 128 orang.
Sasha Dwi Harumi
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Journal of Industrial Engineering and Operation ManagementPenelitian ini dilakukan di PT. Jalur Nugraha Ekakurir (JNE) Kota Tangerang. Penelitian ini bertujuan untuk mengetahui pengaruh secara simultan antara kualitas pelayanan dan ketepatan waktu terhadap loyalitas pelanggan.
Siti Sahara, Febi Adelina
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Kunci loyalitas pelanggan Skincare Emina: Kepuasan atau profitabilitas pelanggan?
Journal of Management and Digital BusinessThis study aims to analyze the influence of satisfaction and profitability on consumer loyalty to Emina skincare products. Data was collected by distributing questionnaires to Emina Skincare consumers in Surabaya who had used the product at least twice. A total of 107 consumers who met the criteria were collected as respondents.
Rosa Amilinda, Aniek Maschudah Ilftiriah
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Pengaruh Kualitas Layanan dan Nilai Pelanggan Terhadap Loyalitas Pelanggan
Jurnal Manajemen dan Pemasaran DigitalPenelitian ini menginvestigasi pengaruh kualitas layanan dan nilai pelanggan terhadap loyalitas pelanggan pada zaman modern, di mana belanja offline dan online telah menjadi bagian integral dari kehidupan sehari-hari. Dengan menggunakan metode survei berbasis kuesioner terhadap 30 mahasiswa, penelitian ini menemukan bahwa kualitas layanan yang tinggi ...
Willy Chaindra +7 more
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PendipaPenelitian ini menganalisis pengaruh Komunikasi, Informasi, dan Edukasi (KIE), kualitas layanan, lokasi, dan harga terhadap kepuasan pelanggan serta dampaknya terhadap loyalitas pelanggan di Apotek XYZ.
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Pengaruh Partisipasi Pelanggan Terhadap Loyalitas Pelanggan di Maskapai Penerbangan
Journal of Citizen Research and DevelopmentMaskapai Wings Air mengharapkan pelanggan merasa senang dan mempunyai citra baik terhadap layanan perusahaan, sehingga perusahaan mengharapkan pelanggannya akan menggunakan layanan secara terus menerus. Maskapai wings air sendiri juga sering meminta partisipasi dari penumpang melalui survei, aplikasi, atau platform media sosial digunakan untuk ...
Nurul Karima, Adipura Danang Maulana
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PENINGKATAN LOYALITAS PELANGGAN MELALUI KEPUASAN PELANGGAN DENGAN LAYANAN INTI
DIKTUM: Jurnal Syariah dan Hukum, 2017 Abstract: Customer loyalty has been recognized as an important source to maintain sustainable competition within an institution. One effort that can be done to improve customer loyalty is to provide customer satisfaction. Judging from the philosophical aspect, there is a very fundamental difference between the basic thinking of conventional marketing ...
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Jurnal Manajemen dan Wirausaha, 2004 This reseach briefly explains to what extent customer satisfaction has significant influence to the customer loyalty of 'Iklan Jitu' Jawa Pos newspaper in Sarana Media Advertising. Moreover, it also explores variable that give the biggest contribution to
Trisno Musanto
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Meningkatkan Loyalitas Melalui Kepuasan Pelanggan
, 2012 Khairul, Khairul, Yindrizal, Yindrizal
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