Results 91 to 100 of about 5,716 (217)

Investigating shopping experience and fulfilment in omnichannel retailing : a proposed comparative study in Romania and UK of Generation Y consumers [PDF]

Paper delivered at the 21st Logistics Research Network annual conference 2016, 7th-9th September 2016, Hull. Abstract Purpose: This paper presents a literature review and proposed research agenda to examine whether Romanian retailers are more inclined ...
Dabija, Dan-Cristian, Grant, David
core  

Integrating E‐Servicescapes and Web Atmospherics: A Systematic Literature Review Applying the TCCM Framework

International Journal of Consumer Studies, Volume 50, Issue 1, January 2026.
ABSTRACT The rapid expansion of digital transformation has intensified scholarly interest in how online environments shape customer experience and behavior. A thorough investigation of the literature in the area showcases its fragmented nature, dominated by two parallel streams, web atmospherics and e‐servicescapes, that exhibit overlapping definitions,
Kalipso Karantinou, Paraskevi Ntzoumanika   +1 more
wiley   +1 more source

Omnichannel Integration and Performance of Large-Scale Retail Stores in Nairobi City County, Kenya [PDF]

The changes in the retailing industry have led to the emergence of omnichannel retailing, which has disrupted conventional retailing. The general objective was to determine the effects of omnichannel retailing on the performance of large-scale stores ...
Kanoga, Simon, Reuben, Njuguna, Samuel, Maina   +2 more
core   +7 more sources

Navigating the Omnichannel Landscape: Unraveling the Antecedents of Customer Loyalty

SAGE Open
In today’s dynamic business landscape, retailers are progressively turning to omnichannel strategies to offer integrated shopping experiences across various touchpoints. This study endeavors to elucidate the determinants driving loyalty among omnichannel
Hyeon Jo, Youngsok Bang
doaj   +1 more source

Rethinking Blockchain and Power Dynamics in Supply Chains: A Critical Discourse Analysis

Journal of Business Logistics, Volume 47, Issue 1, January 2026.
ABSTRACT Despite a generally positive discourse on blockchain technology in academic literature, firms have struggled to implement it in their supply chains. In this article, we are deconstructing the typically positive perception of blockchain in the literature through a provocative style of theorizing and critical discourse analysis.
Lara Schilling, Mehrdokht Pournader, Stefan Seuring   +2 more
wiley   +1 more source

Distintos canales para distintos servicios: fuentes de información en servicios de búsqueda, experiencia y creencia [PDF]

, 2017
Este trabajo compara los canales de información utilizados por los consumidores de servicios de búsqueda, experiencia y creencia con el fin de ayudar a los proveedores de servicios a diseñar su estrategia omnicanal.
Chocarro Eguaras, Raquel, Cortiñas Ugalde, Mónica, Rondán Cataluña, Francisco Javier (Coordinador), Villanueva Orbaiz, María Luisa   +3 more
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Are We Delivering What Customers Want? Charting Logistics Service Quality Research—A Process View

Journal of Business Logistics, Volume 47, Issue 1, January 2026.
ABSTRACT Logistics service quality reflects the gap between customers' expectations for logistics service and the actual service they receive, yet it is unclear whether academic research has kept pace with changes in logistics practice over the past 25 years.
Chang Gao, Simone T. Peinkofer, Stanley E. Griffis   +2 more
wiley   +1 more source

Omnichannel Retailing Environment, Omnichannel Conflict Management, and Firm Performance in the Retailing Setting

Asian Social Science
Amid escalating digitization and intensifying market complexity, omni-channel retailing has emerged as a strategic imperative for retail firms. This study, anchored in contingency theory, investigates the intricate interplay among the omni-channel retailing environment, omni-channel conflict management, and firm performance, with empirical evidence ...
Yang Xiao, Raja Nerina Raja Yusof, Nor Azura Binti Adzharuddin   +2 more
openaire   +1 more source

Plural Governance of Last‐Mile Delivery Networks in E‐Commerce Retailing

Journal of Business Logistics, Volume 47, Issue 1, January 2026.
ABSTRACT This study explores why and how retailers adopt plural governance structures to manage last‐mile delivery (LMD). Although plural governance of LMD is increasingly central in omnichannel retail, there remains little research on how alternative structures of plural governance (e.g., combining in‐house and outsourced models) emerge and evolve ...
Stanley Frederick W. T. Lim, Adrian S. Choo   +1 more
wiley   +1 more source

¿Existen diferencias en el comportamiento omnicanal? Análisis webrooming y showrooming [PDF]

, 2017
Este trabajo evalúa la influencia que las rutas de procesamiento de la información tienen en el comportamiento webrooming y showrooming. Para ello, se utilizó la base de datos “Observatorio de e-Commerce 2014” de la Consultora GfK que contiene ...
Rondán Cataluña, Francisco Javier (Coordinador), Sanzo Pérez, María José, Viejo Fernández, Nuria, Vázquez Casielles, Rodolfo   +3 more
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