An Overview of Omnichannel Interaction in Health Care Services [PDF]
Mayo Clinic Proceedings: Digital Health, 2023 The adoption of omnichannel interaction services in health care can bring significant benefits to both health care institutions and their patients. The ongoing health pandemic caused by coronavirus disease has further emphasized the need for health care ...
Ailton Moreira, MSc +3 more
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Omnichannel Retailing in Light of Psychological Factors: A Mediated Model [PDF]
Psychology Research and Behavior Management, 2023 Asif Ali Safeer,1 Iqbal Hussain,2 Muhammad Abrar,2 Rizwan Shabbir2 1Business School, Huanggang Normal University, Huanggang, People’s Republic of China; 2Lyallpur Business School, Government College University Faisalabad PakistanCorrespondence: Rizwan ...
Safeer AA, Hussain I, Abrar M, Shabbir R
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A maturity model for omnichannel adoption in health care institutions [PDF]
HeliyonOmnichannel adoption in healthcare service has recently become widely discussed as healthcare institutions struggle to keep up with changing patient expectations and technological advances. However, the need for a standard model for addressing this issue
Ailton Moreira +2 more
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Evaluating customer perspectives on omnichannel shopping satisfaction in the fashion retail sector [PDF]
HeliyonThe effective implementation of omnichannel commerce can fundamentally alter how consumers shop online. This study attempted to understand Thai consumers' omnichannel fashion retail purchasing activities.
Bilal Khalid
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Predicting review helpfulness in the omnichannel retailing context: An elaboration likelihood model perspective [PDF]
Frontiers in Psychology, 2022 As increasingly retail enterprises have adopted the omnichannel retailing strategy, both online-generated and offline-generated reviews should be considered to better understand the helpfulness of online reviews in the omnichannel retailing context ...
Zhebin Zhang +4 more
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Trust as an Omnichannel-to-Advocacy Transmission Mechanism in Mandatory Health care Services: Empirical Evidence from Indonesia [version 3; peer review: 1 approved, 2 approved with reservations] [PDF]
F1000ResearchBackground In Indonesia, omnichannel integration in healthcare is intensifying, yet the psychological mechanisms that convert omnichannel integration into patient advocacy remain insufficiently understood, particularly in mandatory healthcare settings ...
Erwin Suryanegara +3 more
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Omnichannel Shopping Intention in Indonesian Online-to- Offline Grocery Retailers [PDF]
E3S Web of Conferences, 2023 With the change in shopping trends, grocery retailers, which were previously present in offline channels, began to expand by also presenting online channels for their customers, resulting in the emergence of the online-to-offline (O2O) phenomenon for ...
Muchardie Brian Garda +2 more
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Factors Effecting Omnichannel Customer Experience: Evidence from Fashion Retail
Information, 2021 This research work was designed to investigate the changing dynamics of the retail landscape driven by omnichannel retailing, and to determine the effects on the omnichannel customer’s experience. The role of omnichannel customer behavior in the relation
Hadiqa Riaz +3 more
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Cross-Channel Behavior in Indonesia: Are Omnichannel Shoppers More Loyal than Multichannel Shoppers?
Binus Business Review, 2022 The retail industry in Indonesia is still in the transition phase from multichannel to omnichannel. Hence, the behavior of shoppers is divided into two broad categories, namely multichannel and omnichannel shoppers.
Annetta Gunawan +3 more
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Journal of Theoretical and Applied Electronic Commerce Research, 2021 Omnichannel retailing and sustainability are two important challenges for the fast fashion industry. However, the sustainable behavior of fast fashion consumers in an omnichannel environment has not received much attention from researchers.
Peng Shao, Hermann Lassleben
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