Results 71 to 80 of about 7,724 (218)
ESG Performance Evolution in Retail: A Systematic Review and Meta‐Analysis
Corporate Social Responsibility and Environmental Management, Volume 33, Issue 2, Page 2254-2279, March 2026.ABSTRACT Environmental, social, and governance (ESG) practices have transformed from peripheral corporate social responsibility initiatives into core strategic imperatives in retail. Despite growing interest, the literature remains fragmented across disciplines and geographic contexts, with no comprehensive sector‐specific analysis examining the ...
Jiyeon Kim, Wooyoung Yang
wiley +1 more source
Toward customer hyper-personalization experience — A data-driven approach
Cogent Business & Management, 2022 Today’s omnichannel business models incorporate physical and digital touchpoints interacting with customers. A hyper-personalization strategy relies on the organization’s capability to gather and transform customer data into personalized experiences ...
J. M. Valdez Mendia +1 more
doaj +1 more source
Service research priorities in a rapidly changing context [PDF]
, 2015 The context in which service is delivered and experienced has, in many respects, fundamentally changed. For instance, advances in technology, especially information technology, are leading to a proliferation of revolutionary services and changing how ...
Bowen, David Earl +4 more
core +2 more sources
Assortment Planning in Omnichannel Retailing Under Product Returns and Showcase Capacity
Naval Research Logistics (NRL), Volume 73, Issue 2, Page 176-193, March 2026.ABSTRACT We investigate the assortment planning decisions of a retailer that operates an online sales channel and a brick‐and‐mortar store. We explicitly investigate the impact of product returns, which is a norm in modern retailing and a factor for lost profit.
Amin Aslani, Osman Alp
wiley +1 more source
GENERATION Z: CONSUMER BEHAVIOR IN DIGITAL ECOSYSTEM
Вестник университета, 2020 The behavioral matters of Generation Z, who use the possibilities of the Internet to meet their needs, have been considered. There is no universal digital format.
T. A. Beregovskaya, S. A. Grishaeva
doaj +1 more source
A Study on How Mobile Banking Has Affected the Banking Industry: Has Mobile Banking Improved Bank Performance? [PDF]
, 2016 This paper explores the effect of mobile banking on the banking industry. It further seeks to investigate if banks improve financial performance as well as customer conversion and retention due to mobile banking. The research sifts through early entries
Cleveland, Courtney Elizabeth
core +1 more source
An Overview on Omnichannel Inventory Strategy under Uncertain Demand
American Journal of Industrial and Business Management, 2021 With the improvement of people’s living standards, there are higher requirements for product quality and personalization. At the same time, the development of science and technology, such as big data, cloud computing, VR, etc., provides technical support to meet the higher shopping needs of consumers.
openaire +2 more sources
Haptic Feedback and the Role of Need for Touch on Augmented Reality Mobile Shopping Apps
International Journal of Consumer Studies, Volume 50, Issue 2, March 2026.ABSTRACT As mobile commerce has become increasingly prevalent, retailers have sought to enhance the mobile shopping experience by incorporating multisensory stimulation (i.e., visual, auditory, and now tactile stimulation). This paper investigates the presence of sensory inputs, specifically haptic feedback, when positioning and manipulating augmented ...
Margot Racat +2 more
wiley +1 more source
Investigating shopping experience and fulfilment in omnichannel retailing : a proposed comparative study in Romania and UK of Generation Y consumers [PDF]
Paper delivered at the 21st Logistics Research Network annual conference 2016, 7th-9th September 2016, Hull. Abstract Purpose: This paper presents a literature review and proposed research agenda to examine whether Romanian retailers are more inclined ...
Dabija, Dan-Cristian, Grant, David
core
Young consumers online and offline channel purchase behaviour [PDF]
, 2017 Consumers purchase path has become increasingly fragmented, as consumers now shop across various online and offline channels to complete a single transaction. Certain aspects need to be taken into consideration, to understand how consumers choose between
Lalwani, Dilip
core