Trade Unions and Sociotechnical Change: Examining Legal Mobilisation in the Retail Sector in Chile
New Technology, Work and Employment, Volume 41, Issue 1, Page 128-140, March 2026.ABSTRACT This article examines how trade unions in Chile adopted legal mobilisation to address a sociotechnical transformation agenda that triggered wage decline and work intensification. The proposed change involved the implementation of a Functional Flexibility Plan by a multinational retailer, facilitated by in‐store logistics and supermarket front ...
Alejandro Castillo +2 more
wiley +1 more source
How Digital Transformation Impacts Customer Experience in the Hard Luxury Industry: Consensus on Omnichannel Strategy [PDF]
Athens Journal of Business & EconomicsDespite the impact of digitalization in the luxury industry since the health crisis, few researches have been done on the hard luxury industry. Therefore, the aim of this study is to provide insight on how digitalization has been transforming the ...
Marine Bertrand , Ekaterina Glebova
doaj +1 more source
Distintos canales para distintos servicios: fuentes de información en servicios de búsqueda, experiencia y creencia [PDF]
, 2017 Este trabajo compara los canales de información utilizados por los consumidores de servicios de búsqueda, experiencia y creencia con el fin de ayudar a los proveedores de servicios a diseñar su estrategia omnicanal.
Chocarro Eguaras, Raquel +3 more
core
From bricks-and-mortar to bricks-and-clicks: logistics networks in omni-channel grocery retailing [PDF]
, 2018 Purpose: The advent of grocery sales through online channels necessitates that bricks-and-mortar retailers redefine their logistics networks if they want to compete online. Because the general understanding of such bricks-and-clicks logistics systems for
Hübner, Alexander +3 more
core +2 more sources
International Journal of Consumer Studies, Volume 50, Issue 1, January 2026.ABSTRACT The rapid expansion of digital transformation has intensified scholarly interest in how online environments shape customer experience and behavior. A thorough investigation of the literature in the area showcases its fragmented nature, dominated by two parallel streams, web atmospherics and e‐servicescapes, that exhibit overlapping definitions,
Kalipso Karantinou +1 more
wiley +1 more source
Effects of channel integration on the omnichannel customer experience
Cogent Business & ManagementThis paper seeks to fill existing knowledge gaps regarding the relationship between channel integration and the omnichannel customer experience using a multidimensional approach to both constructs.
José Antonio Balbín Buckley +1 more
doaj +1 more source
Hacia un nuevo modelo de retail. El diseño integral como articulador [PDF]
, 2014 El present article està basat en el projecte The Future of Retail, realitzat per un equip d'alumnes del Màster de Retail Design de l'ELISAVA, dirigit per Carmen Malvar, i Ubiquitous Computing Applications Lab, grup d'investigació de la UPF coordinat per ...
Alonso, Natalia +2 more
core
Rethinking Blockchain and Power Dynamics in Supply Chains: A Critical Discourse Analysis
Journal of Business Logistics, Volume 47, Issue 1, January 2026.ABSTRACT Despite a generally positive discourse on blockchain technology in academic literature, firms have struggled to implement it in their supply chains. In this article, we are deconstructing the typically positive perception of blockchain in the literature through a provocative style of theorizing and critical discourse analysis.
Lara Schilling +2 more
wiley +1 more source
Omnichannel strategy and the distribution of public services in Spain
Journal of Innovation & Knowledge, 2016 There are numerous benefits linked to application of e-Government, both for public organizations (greater efficiency, costs savings, etc.) and for citizens (accessibility, availability, etc.).
Manuel Rey-Moreno +1 more
doaj +1 more source
Stratégiai szcenáriók a postai szektorban (Az elméleti háttér alkalmazása a magyar egyetemes szolgáltató lehetséges stratégiai szcenárióira) [PDF]
, 2018 Az európai postai szektor az elmúlt huszonöt évben korábban elképzelhetetlen mértékű és sebességű átalakulásokon ment át az Európai Unió országainak jelentős részében. Az európai liberalizációs folyamat következményei, a nemzeti szabályozó környezet és a
Pandurics, Anett
core +2 more sources