Results 211 to 220 of about 304,100 (263)
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Recovery Nursing Services An Evolution
British Journal of Perioperative Nursing (United Kingdom), 2003This article examines and charts the development of recovery services in the context of the social and scientific matrix of historical development. Such a reflection is important to gain an understanding of our future challenges and the direction that the perianaesthesia profession may take.
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Rethinking Service Recovery Strategies
Journal of Service Research, 2003Researchers and practitioners have invested heavily in identifying effective complaint management strategies. However, most of the strategies identified to date occur only after a service failure occurs. This article proposes that antecedent states such as an ongoing rapport with service employees can also provide service recovery benefits.
Tom DeWitt, Michael K. Brady
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Transportation Research Record: Journal of the Transportation Research Board, 2005
This study was conducted to identify the strategies used by operators to provide a high level of service. The research distinguishes between punctuality and regularity of service and proposes that metro passengers primarily value regularity. The focus of this research is not on incident prevention, but on strategies that can be implemented after an ...
Schmocker, Jan-Dirk +2 more
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This study was conducted to identify the strategies used by operators to provide a high level of service. The research distinguishes between punctuality and regularity of service and proposes that metro passengers primarily value regularity. The focus of this research is not on incident prevention, but on strategies that can be implemented after an ...
Schmocker, Jan-Dirk +2 more
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Improvisation in service recovery
Managing Service Quality: An International Journal, 2009PurposeThe purpose of this paper is to discuss the role of improvisation in service recovery.Design/methodology/approachThe paper is a conceptual discussion that considers the relevance of improvisation in service recovery. It contributes to the clarification of the possible role of improvisation in the transformation of service failures into positive ...
Cunha, Miguel Pina +2 more
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Service recovery in health services organizations.
Hospital & health services administration, 1993Service recovery is defined as that part of quality management designed to alter the negative perceptions of dissatisfied consumers and to ultimately maintain a business relationship with these consumers. This article explores the theoretical and operational implications of service recovery in health services organizations. A framework that defines the
S B, Schweikhart +2 more
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[1991] Digest of Papers. Fault-Tolerant Computing: The Twenty-First International Symposium, 2002
A mechanism, the recovery manager (RM), that supports the recovery data in a distributed system of workstations is presented. The recovery services provided by RM do not provide protection against media failures such as head crashes, but do support system and software crash recovery on workstations with limited disk storage. RM services are intended to
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A mechanism, the recovery manager (RM), that supports the recovery data in a distributed system of workstations is presented. The recovery services provided by RM do not provide protection against media failures such as head crashes, but do support system and software crash recovery on workstations with limited disk storage. RM services are intended to
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Cancer risk among World Trade Center rescue and recovery workers: A review
Ca-A Cancer Journal for Clinicians, 2022Paolo Boffetta +2 more
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Planning for post‐pandemic cancer care delivery: Recovery or opportunity for redesign?
Ca-A Cancer Journal for Clinicians, 2021Pelin Cinar +2 more
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