Results 71 to 80 of about 304,100 (263)

Composing responses to negative hotel reviews: A genre analysis

Cogent Arts & Humanities, 2019
This study probes into the issue of how top hotels respond to customers’ complaints in public space by exploring their responses to negative reviews (RNRs) through the lens of discourse genre analysts with the aim to make concrete contributions to both ...
Athip Thumvichit, Chanika Gampper
doaj   +1 more source

The effect of ethical leadership on service recovery performance: A moderated mediation model of organizational virtuousness and trait mindfulness. [PDF]

Front Psychol, 2022
Ma D, Wajid N, Anser MK, Anjum ZU, Jia X.   +4 more
europepmc   +1 more source

Elinvar Materials: Recent Progress and Challenges

Advanced Engineering Materials, EarlyView.
Elinvar materials, exhibiting temperature‐invariant elastic modulus, are critical for precision instruments and emerging technologies. This article reviews recent progress in the field, with a focus on the anomalous thermoelastic behavior observed in key material systems.
Wenjie Li, Yang Ren
wiley   +1 more source

Frustration and Anger Mitigation After Service Failure: The Effect of Other Consumer’s Explanation and Employee’s Explanation on Frustration and Anger After the Service Failure

Psychology Research and Behavior Management, 2023
Jee Eun Lee Department of Business, Korea University, Seoul, 02841, Republic of KoreaCorrespondence: Jee Eun Lee, Department of Business, Korea University, 145, Anam-Ro, Seongbuk-Gu, Seoul, 02841, Korea, Email jelee89@korea.ac.krPurpose: Based on the ...
Lee JE
doaj  

The impact of negative emotions and relationship quality on consumers' repurchase intention: An empirical study based on service recovery in China's online travel agencies. [PDF]

Heliyon, 2023
Wei J, Lian Y, Li L, Lu Z, Lu Q, Chen W, Dong H.   +6 more
europepmc   +1 more source

Microstructural Evolution and Vacancy Defect Formation in Mn–Mo–Ni RPV Steel Under Low Cycle Fatigue: Insights From EBSD and PALS

Advanced Engineering Materials, EarlyView.
Low‐cycle fatigue damage in Mn–Mo–Ni reactor pressure vessel steel is examined using a combined electron backscatter diffraction and positron annihilation lifetime spectroscopy approach. The study correlates texture evolution, dislocation substructure development, and vacancy‐type defect formation across uniform, necked, and fracture regions, providing
Apu Sarkar, Dhanadeep Dutta, G. Bharat Reddy   +2 more
wiley   +1 more source

Service Recovery Paradox In Indian Banking Industry: An Empirical Investigation

The South East Asian Journal of Management, 2013
The present study examines existence of service recovery paradox in Indian banking industry. The study is taken up in the tri-city of Chandigarh, Panchkula and Mohali.
Arunesh Garg
doaj  

Hizmet Telafisinde Davranışsal Niyetler: Bir Meta Analiz

Cumhuriyet Üniversitesi İktisadi ve İdari Bilimler Dergisi
Bu çalışmanın temel amacı, hizmet telafisinin müşteri davranışları üzerindeki etkilerini meta-analitik bir yöntemle sistemli bir şekilde değerlendirmektir.
İlker Öztürk
doaj   +1 more source

Online complaint intention and service recovery expectations of clothing retail customers [PDF]

The Retail and Marketing Review, 2014
It is important for clothing retailers to be aware of customer complaint behaviour, and to take such complaints seriously when they occur, since service failures within the highly competitive clothing retail industry are inevitable.
DJ Petzer, PG Mostert, S Fourie
doaj  

Service Recovery in Tourism: A Bibliometric‐Based Systematic Review and Research Agenda [PDF]

Interdisciplinary Description of Complex Systems
Purpose: This study aims to eliminate the gap in this field by examining the concept of service recovery in the field of tourism with bibliometric technique.
Emre Tankus, Ilker Ozturk, Dogan Baran Mengus, Alptekin Sokmen   +3 more
doaj   +1 more source