Results 51 to 60 of about 382,641 (307)

Proposed multi-dimensional approach to evaluating service recovery

, 2007
Purpose – The purpose of this paper is to extend thinking on service recovery processes and satisfaction with service recovery, using multi-dimensional consumer outcomes.
Bhandari, Mahesh S., Polonsky, Michael, Tsarenko, Yelena   +2 more
core   +1 more source

Spectrally Tunable 2D Material‐Based Infrared Photodetectors for Intelligent Optoelectronics

Advanced Functional Materials, EarlyView.
Intelligent optoelectronics through spectral engineering of 2D material‐based infrared photodetectors. Abstract The evolution of intelligent optoelectronic systems is driven by artificial intelligence (AI). However, their practical realization hinges on the ability to dynamically capture and process optical signals across a broad infrared (IR) spectrum.
Junheon Ha, Yingshan Ma, Yong Nam An, Sung‐Un An, Hyeon Hak Jung, Suvi‐Tuuli Varjamo, Jiwon Yoo, Junho Min, Hanvit Kim, Faisal Ahmed, Sang Hoon Chae, Young Min Song, Weiwei Cai, Tawfique Hasan, Zhipei Sun, Dong‐Ho Kang, Hyeon‐Jin Shin, Yunyun Dai, Hoon Hahn Yoon   +18 more
wiley   +1 more source

The effects of Justice Oriented Service Recovery on Customer Satisfaction and Loyalty in Retail Banks in Ethiopia

Emerging Markets Journal, 2014
The principal objective of this study is to investigate the effects of justice oriented service recovery on customer satisfaction in retail banks in Ethiopia. It also attempts to assess how recovery satisfaction in turn affects customer loyalty.
Efrem Sisay Assefa
doaj   +1 more source

Laser‐Welded Cellulose‐Carbon Nanotube Nanocomposites as a 3D Scaffold of Si Anodes for High‐Performance Lithium‐Ion Batteries

Advanced Functional Materials, EarlyView.
A Si anode comprising entangled networks of cellulose and SWCNT (C‐CNT) nanocomposites as an anode electrode for a high‐performance LIB is realized by fully utilizing the generated microstructure of a novel conductive 3D scaffold via a low‐temperature and eco‐friendly process. Additionally, localized heating via photo‐thermal conversion can be utilized
Boeun Ryu, Younghoon Jung, Hojin Son, Min‐Young Kim, Jinsub Lim, Changhun Yun   +5 more
wiley   +1 more source

RELATIONSHIP OF SERVICE RECOVERY TOWARDS PATIENT SATISFACTION IN HOSPITAL IN WEST SUMATERA

Jurnal Administrasi Kesehatan Indonesia
Background: Patient satisfaction in the M. Djamil Hospital was recorded as 79.61% between January and March 2018. It signifies that patient satisfaction rate has not met the target set of 85%.
Rima Semiarty, Rizanda Machmud, Abdiana, Annisa Wahyuni, Prima Kurniati Hamzah   +4 more
doaj   +1 more source

Pengaruh Service Failure Severity terhadap Kepuasan, Kepercayaan, Komitmen dan Negatif Word Of Mouth [PDF]

, 2010
The background of this research was to investigate the main and interactive effects of the severity of the service failure, specifically investigate the main effect of service failure severity on satisfaction,trust, commitment, and negative word of mouth.
RB, L. D. (Linda)
core   +4 more sources

Coacervates Made of Elastin‐Like Polypeptides Fused with Melanocyte‐Stimulating Hormone and Monocyte Chemoattractant Protein Enhance Skin Wound Healing in Spinal Cord‐Injured Mice

Advanced Healthcare Materials, EarlyView.
Pressure skin wounds are frequent complications after spinal cord injury (SCI), with impaired healing due to vascular and immune deficits. Elastin‐like polypeptides (ELP) fused to α‐MSH (MSH‐ELP) or MCP‐1 (MCP‐ELP) are developed and tested on these wounds. The resulting nanoparticles are non‐toxic and bioactive, and they enhance macrophage recruitment,
Suneel Kumar, Dhruv Patel, Greeshma Manjunath, Shashank Madhavan, Ashley Mathew, Dnyaneshwari Rananavare, Jahnavi Shah, Francois Berthiaume   +7 more
wiley   +1 more source

Exploring the Impacts of Service Gaps and Recovery Satisfaction on Repurchase Intention: The Moderating Role of Service Recovery in the Restaurant Industry

Tourism and Hospitality
This study integrates Expectation–Confirmation Theory (ECT) and the existing literature on service failure to propose a novel service gaps model. This model categorizes service gaps into three dimensions: Gap 1—the service delivery system gap; Gap 2—the ...
Shu-Mei Tseng, Sam Yee Yong
doaj   +1 more source

Perceived justice and recovery satisfaction: the moderating role of customer-perceived quality

Management şi Marketing, 2015
Recovery strategies are critical to service providers in their efforts to maintain satisfied and loyal customers. While the existing research shows that recovery satisfaction is a function of customer perception of distributive, procedural and ...
Jha Subhash, Balaji M.S.
doaj   +1 more source

Machine Learning–Assisted Bio‐Interfacial Engineering Resolves Structural–Functional Conflicts in Nanocomposites

Advanced Materials, EarlyView.
A machine learning‐guided bio‐interfacial design strategy resolves the long‐standing strength–toughness–functionality trade‐off in nanocomposites. By efficiently mapping high‐performance regions in the composition–processing space, the approach delivers hierarchically entangled, nanosheet‐pinned architectures that combine mechanical robustness ...
Hao Wang, Xianfeng Chen, Peiyao Yan, Siqi Liu, Biaobiao Yan, Junhua Kong, Siew Lang Teo, Kai Jin, Jie Zhang, Ping Koy Lam, Chaobin He   +10 more
wiley   +1 more source