Results 81 to 90 of about 382,641 (307)

Service Failures and Recovery Strategies in E-tailing: Examining the effects of Product Type and Transaction Frequency

MATEC Web of Conferences, 2018
The purpose of this paper is recognize product type differences on post recovery satisfaction levels when online purchase failures happen at any stage during an order fulfilment cycle.
Miriam Vincy Rini, Hemamala K Dr.
doaj   +1 more source

Analisis pengaruh service recovery terhadap loyalitas pelanggan dalam jasa telepon seluler

Benefit Jurnal Manajemen dan Bisnis, 2017
The objectives of this research is to examine the impact of service recovery toward trust, and customer loyalty. To look at the connection between service recovery and customer loyalty this research used justice perspective that included procedural ...
Mia Antika, Kussudyarsana Kussudyarsana, Evita Dhewi Hananti   +2 more
doaj   +1 more source

Peranan Complaint Handling dan Service Recovery oleh Customer Service (Cs) dalam Rangka Meningkatkan Kepuasan dan Loyalitas Nasabah [PDF]

, 2011
Customer service (CS), as frontliners officers who deal directly with customers, have a great influence in improving customer satisfaction and loyalty.
Pandia, F. (Frianto), Yanto, H. E. (Hendro)   +1 more
core  

Terahertz Channel Modeling, Estimation and Localization in RIS‐Assisted Systems

Advanced Electronic Materials, EarlyView.
Reconfigurable intelligent surfaces have become a recent intensive research focus. Based on practical applications, channel strategies for RIS‐assisted terahertz wireless communication systems are categorized into three different types: channel modeling, channel estimation, and channel localization.
Hongjing Wang, Weipeng Wang, Xuan Cong, Shiyu Wang, Gao Li, Sen Gong, Lin Huang, Hongxin Zeng, Yaxin Zhang, Ziqiang Yang   +9 more
wiley   +1 more source

Turning Setbacks into Smiles: Exploring the Role of Self-Mocking Strategies in Consumers’ Recovery Satisfaction After E-Commerce Service Failures

Journal of Theoretical and Applied Electronic Commerce Research
In today’s competitive environment of online service industries, particularly e-commerce, meeting consumer expectations is essential for service providers to ensure service quality.
Yali Zhang, Jiale Huang, Qiwei Pang
doaj   +1 more source

An exploration of relational customers` response to service failure

, 2007
Purpose – The purpose of this paper is to examine how customers with different relational bonds respond to the same service failure. In particular, the framework to service failure and recovery devised by Fournier and Mick is applied.Design ...
Beverland, Michael, Hedrick, Natalie, Minahan, Stella   +2 more
core   +1 more source

Effectiveness of recovery actions on deviant customer behavior — the moderating role of gender. [PDF]

, 2013
This paper aims to examine how gender interacts with various recovery actions on perceived employee effort, complaint handling satisfaction, and behavioral intention in the case of deviant customer behavior in an East-Asian context.
Boo, Huey Chern, Matilla, Anna S., Tan, Ching Yeng   +2 more
core   +1 more source

Laparoscopic Colorectal Surgery in the Era of Robotics: Evolution, Eclipse, or Equilibrium?

Annals of Gastroenterological Surgery, EarlyView.
ABSTRACT Minimally invasive colorectal surgery has undergone a remarkable transformation over the past three decades. Laparoscopy, once viewed with skepticism, is now firmly established as a standard approach, supported by robust randomized trials demonstrating oncologic safety and improved recovery compared to open surgery.
Amanjeet Singh, Archit Gupta, Azhar Perwaiz, Adarsh Chaudhary   +3 more
wiley   +1 more source

A mixed-methods study exploring therapeutic relationships and their association with service user satisfaction in acute psychiatric wards and crisis residential alternatives

Health Services and Delivery Research, 2014
Background: Service user dissatisfaction with acute psychiatric wards is frequent. Previous studies indicate that service users prefer crisis houses, but we lack clear quantitative evidence about why.
Angela Sweeney, Sarah Fahmy, Fiona Nolan, Nicola Morant, Zoe Fox, Brynmor Lloyd-Evans, David Osborn, Emma Burgess, Helen Gilburt, Rosemarie McCabe, Sonia Johnson   +10 more
doaj   +1 more source

Mothers’ perception of recovery and satisfaction with patent medicine dealers’ treatment of childhood febrile conditions in rural communities [PDF]

, 2016
Background Infant mortality in rural areas of Nigeria can be minimized if childhood febrile conditions are treated by trained health personnel, deployed to primary healthcare centres (PHCs) rather than the observed preference of mothers for patent ...
Ezenduka, Pauline, Fortwengel, Gerhard, Ibeneme, Georgian C., Ibeneme, Sam C., Nwaneri, Ada Caroline, Okoye, Ifeoma Joy, Strüver, Vanessa   +6 more
core   +1 more source