Results 111 to 120 of about 24,801 (225)
Evaluation of Service Quality of Clinical Diagnostic Using the SERVQUAL and SERVPERF Models in Two Simple and Weighted Types [PDF]
Rāhburdhā-yi Mudīriyyat dar Niẓām-i SalāmatBackground: Recently, a number of papers have discussed the importance of evaluating service quality provided to customers. The purpose of this study is evaluating service quality of clinical diagnostic in Yazd Central Laboratory from customers’ point ...
Hossein Mohebbi +2 more
doaj
IT service management: towards a contingency theory of performance measurement [PDF]
, 2011 Information Technology Service Management (ITSM) focuses on IT service creation, design, delivery and maintenance. Measurement is one of the basic underlying elements of service science and this paper contributes to service science by focussing on the ...
Cater-Steel, Aileen +3 more
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QUALITY OF PUBLIC TRANSPORTATION SERVICES IN URBAN AREA OF ORADEA [PDF]
Intensification of public transport in urban areas due to increased mobility at regional and national levels, discrepancies among urban areas with same population and lack of statistical data related to performance and quality of public transport ...
Silaghi Simona
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Jurnal Mantik, 2020 Growth in the use of technology in education in Indonesia is increasing every year. Various universities in Indonesia already have e-learning systems based on LMS moodle. In the e-learning system, teachers and students generally do not meet face to face, so it is difficult to know how enthusiasm and response of students to the subject matter they ...
Ali, Haidar +2 more
openaire +1 more source
Impact of mutual fund investment in indian equity market. [PDF]
The mutual fund investments have emerged as important players in the Indian equity market in the recent past. This research makes an attempt to understand whether a relationship exists between Mutual Fund investment and Equity Market returns in India ...
Ananth, A., Swaminathan, J.
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Studying Customer Satisfaction with Service Quality Using the Servqual Method
Digital Innovation : International Journal of ManagementThe research for this thesis is entitled: "Customer Satisfaction Analysis of PT Service Quality. Federal International Finance East Surabaya Branch Using the Servqual Method.” The purpose of this research is to determine the quality of services provided at PT.
null Mahjudin Mahjudin +2 more
openaire +1 more source
AgrointekThe need for fertilizer in the agricultural sector is critical as one of the keys to soil fertility. PT. XYZ is a company engaged in the fertilizer, chemical and agribusiness industries which has a network of authorized kiosks.
Andrew Setiawan Rusdianto +3 more
doaj +1 more source
The Survey of the Service Quality. Application to a Hotel using the SERVQUAL Model [PDF]
Quality is a subjective concept, which depends on the individual’s perceptions and expectations. These perceptions and expectations may be different one from the other and they may evolve in time.
Nicolae Istudor, Olimpia State
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Structural equation modeling of eBankQual scale: a study of E-Banking in India [PDF]
This study assesses the relationship between perceived quality, brand perception and perceived value with satisfaction. For the data analysis structural equation modeling (SEM) method and path analysis method were used. A result indicates that, eBankQual
Kumbhar, Vijay
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Pengukuran Kesenjangan Kinerja Antara Supplier Dengan Customer Pada Rantai Pasokan Jasa Pendidikan Tinggi Menggunakan Metode Servqual [PDF]
, 2017 Performance is the key to measure the quality of service. On the other side an increase in the quality of service is one of the keys to winning the competition.The purpose of this study is measuring the service quality of services at the college using ...
Ginting, H. N. (Hagai) +2 more
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