Evaluation of Service Quality of Clinical Diagnostic Using the SERVQUAL and SERVPERF Models in Two Simple and Weighted Types [PDF]
Rāhburdhā-yi Mudīriyyat dar Niẓām-i SalāmatBackground: Recently, a number of papers have discussed the importance of evaluating service quality provided to customers. The purpose of this study is evaluating service quality of clinical diagnostic in Yazd Central Laboratory from customers’ point ...
Hossein Mohebbi +2 more
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The joint SERVQUAL and hierarchical TOPSIS based on type2 fuzzy sets for assessment of quality services (Case study: the public transportation of service quality of sharekurd) [PDF]
مدیریت بهره وری, 2017 The SERVQUAL method is one of the most applied methods for assessment of service quality which have a hierarchical structure including a few main dimensions and a few items, which analyzes the distance between expectations and perceptions of received ...
Ali dehghani Filabadi +2 more
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QUALITY OF PUBLIC TRANSPORTATION SERVICES IN URBAN AREA OF ORADEA [PDF]
Intensification of public transport in urban areas due to increased mobility at regional and national levels, discrepancies among urban areas with same population and lack of statistical data related to performance and quality of public transport ...
Silaghi Simona
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Exploring the use of a gap analysis approach for quantitative evaluation of teaching effectiveness [PDF]
, 2003 The article investigates the potential of an adaptation of the SERVQUAL approach for obtaining student feedback. The technique involves measuring the gaps between what students want in terms of teaching delivery and what they actually receive, thereby ...
Greenland, Steve
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Jurnal Mantik, 2020 Growth in the use of technology in education in Indonesia is increasing every year. Various universities in Indonesia already have e-learning systems based on LMS moodle. In the e-learning system, teachers and students generally do not meet face to face, so it is difficult to know how enthusiasm and response of students to the subject matter they ...
Ali, Haidar +2 more
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The Survey of the Service Quality. Application to a Hotel using the SERVQUAL Model [PDF]
Quality is a subjective concept, which depends on the individual’s perceptions and expectations. These perceptions and expectations may be different one from the other and they may evolve in time.
Nicolae Istudor, Olimpia State
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Studying Customer Satisfaction with Service Quality Using the Servqual Method
Digital Innovation : International Journal of ManagementThe research for this thesis is entitled: "Customer Satisfaction Analysis of PT Service Quality. Federal International Finance East Surabaya Branch Using the Servqual Method.” The purpose of this research is to determine the quality of services provided at PT.
null Mahjudin Mahjudin +2 more
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AgrointekThe need for fertilizer in the agricultural sector is critical as one of the keys to soil fertility. PT. XYZ is a company engaged in the fertilizer, chemical and agribusiness industries which has a network of authorized kiosks.
Andrew Setiawan Rusdianto +3 more
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Impact of mutual fund investment in indian equity market. [PDF]
The mutual fund investments have emerged as important players in the Indian equity market in the recent past. This research makes an attempt to understand whether a relationship exists between Mutual Fund investment and Equity Market returns in India ...
Ananth, A., Swaminathan, J.
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Impact of airline service quality on overall and female passengers' satisfaction : a case study of Tonga's domestic aviation market : a 190.893 (120 credit) research report presented in partial fulfilment of the requirements for the degree of Master of Aviation at Massey University, Palmerston North, New Zealand [PDF]
, 2019 The primary objectives of this thesis are to determine the direct impact of airline service quality on passengers’ satisfaction in Tonga’s domestic aviation market.
Siu, Analena Talikimuli
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