A case study : measuring service quality of a hotel using SERVQUAL method
, 2016 Cataloged from PDF version of article.
openaire +2 more sources
Sustainable service quality assessment of Chinese healthcare e-government: a multi-criteria decision framework based on SERVQUAL model and entropy-weight TOPSIS method. [PDF]
Front Digit HealthXia Y +6 more
europepmc +1 more source
Exploring Patient Satisfaction and Determinants in VIP Outpatient: A SERVQUAL-Based Latent Class Analysis. [PDF]
Patient Prefer AdherenceWang H, Wang H, Guan S, Li J.
europepmc +1 more source
Maternal perceptions of medical service quality: evidence from a SERVQUAL-IPA model at a hospital in Beijing. [PDF]
BMC Pregnancy ChildbirthGao ZH +4 more
europepmc +1 more source
Supply-demand structural analysis of sports services in Chinese residential care facilities: a cross-sectional study in Zhengzhou. [PDF]
Front Public HealthLiu S, Wang H, Kong Y.
europepmc +1 more source
Factors influencing customer satisfaction and loyalty towards urban railway services in Hanoi: Mediating role of perceived value. [PDF]
PLoS OneVuong XC, Vu TMT, Trieu DA, Vu TT.
europepmc +1 more source
Patient satisfaction, willingness to revisit, and implications for dental clinic education: service quality perception in Jeddah, KSA. [PDF]
BMC Oral HealthOthman BM, Kadasah NA.
europepmc +1 more source
Assessing service quality and its impact on patient experience and satisfaction in prosthetics and orthotics: a SERVQUAL-based cross-sectional study. [PDF]
BMC Health Serv ResAlfatafta M +8 more
europepmc +1 more source
Beyond technical skills: How communication shapes patient satisfaction in Ghana's healthcare system. [PDF]
Dialogues HealthAbdulai MS, Mumuni E, Abdulai M.
europepmc +1 more source
The Quality of Providing Dental Services in the School of Dentistry and Private Clinics in Shiraz, Based on the SERVQUAL Model. [PDF]
J Dent (Shiraz)Bakhtiar M +4 more
europepmc +1 more source