Measuring Retail Service Quality: Examining Applicability of International Research Perspectives in India [PDF]
Service quality measures developed internationally are often accepted as adequate in India. This study evaluates the Retail Service Quality Scale (RSQS) developed in the U.S.
Kaul Subhashini
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The infosource scale: a measure to assess the importance of external tourism information sources [PDF]
Information sources have long been considered an important variable in understanding consumer purchasing behaviors. Although research on information sources has been performed in a wide range of social disciplines, this variable has never been ...
Abrantes, Jose Luis +2 more
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Service quality gap analysis in private sector bank - a customer perspective [PDF]
The present study evaluates the customer perceptions of service quality in selected private sector banks. Data was collected from 200 customers of ICICI and CUB using structured questionnaire.
Ananth, A., Prabaharan, B., Ramesh, R.
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IMPROVING BANK QUALITY DIMENSIONS TO INCREASE CUSTOMER SATISFACTION [PDF]
The purpose of this study is twofold: 1. examine the relationship between service quality dimensions and customer satisfaction with bank territorial units; 2.
Alan WILSON +2 more
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Servqual method– A tool for quality assurance in health care
IP Annals of Prosthodontics and Restorative DentistryEnsuring high-quality service delivery in the healthcare industry is crucial for both overall organizational success and patient satisfaction. However, numerous gaps often exist between patient expectations and perceptions of service quality, necessitating effective tools for assessment and improvement.
openaire +1 more source
Impact of Service Recovery on Customer Loyalty: A Study of E-Banking in Spain [PDF]
The purposes of this study are twofold: (i) to propose and apply a scale to measure service recovery in the electronic banking (e-banking) sector; and (ii) to examine the relationship between service recovery and customer loyalty in the setting of e ...
Frederic MARIMON +2 more
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Development, Validity and Reliability of Perceived Service Quality in Retail Banking and its Relationship With Perceived Value and Customer Satisfaction [PDF]
Microfinance is often hailed both as a tool for fighting poverty and as a tool for post-conflict reconciliation. This paper explores the use of microfinance in post-civil war Bosnia and Herzegovina, assessing its results in terms of both goals.
Aleksandra Pisnik Korda, Boris Snoj
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INVESTIGATING THE PATIENT SATISFACTION WITHIN ROMANIAN PUBLIC AND PRIVATE HOSPITALS [PDF]
Although it is not commonly accepted within healthcare services industry, the importance of marketing is more and more recognized nowadays by the organizations activating in the field. Current perception resides in a series of factors as: ethical aspects
Mihoc Florin +2 more
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Assessing the Quality of Public Services: A Conceptual Model [PDF]
One of the major challenges faced by Public Administration is how to create more value for both citizens and firms, mainly because of the increasing budgetary constraints and challenging demands from society.
Carlos Brito +2 more
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CUSTOMERS’ SATISFACTION IN ATM SERVICE: AN EMPIRICAL EVIDENCES FROM PUBLIC AND PRIVATE SECTOR BANKS IN INDIA [PDF]
The aim of this paper was to provide a preliminary comparative investigation of the customer satisfaction in ATM service of public and private sector banks in India.
Vijay M. KUMBHAR
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