Pengukuran Kesenjangan Kinerja Antara Supplier Dengan Customer Pada Rantai Pasokan Jasa Pendidikan Tinggi Menggunakan Metode Servqual [PDF]
, 2017 Performance is the key to measure the quality of service. On the other side an increase in the quality of service is one of the keys to winning the competition.The purpose of this study is measuring the service quality of services at the college using ...
Ginting, H. N. (Hagai) +2 more
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The infosource scale: a measure to assess the importance of external tourism information sources [PDF]
Information sources have long been considered an important variable in understanding consumer purchasing behaviors. Although research on information sources has been performed in a wide range of social disciplines, this variable has never been ...
Abrantes, Jose Luis +2 more
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Structural equation modeling of eBankQual scale: a study of E-Banking in India [PDF]
This study assesses the relationship between perceived quality, brand perception and perceived value with satisfaction. For the data analysis structural equation modeling (SEM) method and path analysis method were used. A result indicates that, eBankQual
Kumbhar, Vijay
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IT service management: towards a contingency theory of performance measurement [PDF]
, 2011 Information Technology Service Management (ITSM) focuses on IT service creation, design, delivery and maintenance. Measurement is one of the basic underlying elements of service science and this paper contributes to service science by focussing on the ...
Cater-Steel, Aileen +3 more
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Measuring Retail Service Quality: Examining Applicability of International Research Perspectives in India [PDF]
Service quality measures developed internationally are often accepted as adequate in India. This study evaluates the Retail Service Quality Scale (RSQS) developed in the U.S.
Kaul Subhashini
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Service quality gap analysis in private sector bank - a customer perspective [PDF]
The present study evaluates the customer perceptions of service quality in selected private sector banks. Data was collected from 200 customers of ICICI and CUB using structured questionnaire.
Ananth, A., Prabaharan, B., Ramesh, R.
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Servqual method– A tool for quality assurance in health care
IP Annals of Prosthodontics and Restorative DentistryEnsuring high-quality service delivery in the healthcare industry is crucial for both overall organizational success and patient satisfaction. However, numerous gaps often exist between patient expectations and perceptions of service quality, necessitating effective tools for assessment and improvement.
openaire +1 more source
IMPROVING BANK QUALITY DIMENSIONS TO INCREASE CUSTOMER SATISFACTION [PDF]
The purpose of this study is twofold: 1. examine the relationship between service quality dimensions and customer satisfaction with bank territorial units; 2.
Alan WILSON +2 more
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Assessing the Quality of Public Services: A Conceptual Model [PDF]
One of the major challenges faced by Public Administration is how to create more value for both citizens and firms, mainly because of the increasing budgetary constraints and challenging demands from society.
Carlos Brito +2 more
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Service Quality Of University Library: A Survey Amongst Students At Osmangazi University And Anadolu University [PDF]
Student satisfaction is an important measure of service quality in libraries. Students’ perceptions about libraries seem to have been largely ignored by library management in developing countries.
Asst. Prof. Zeynep Filiz
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