Results 141 to 150 of about 24,801 (225)

Sustainable service quality assessment of Chinese healthcare e-government: a multi-criteria decision framework based on SERVQUAL model and entropy-weight TOPSIS method. [PDF]

Front Digit Health
Xia Y, Li B, Yang J, Guo W, Sun J, Zeng X, Zheng J.   +6 more
europepmc   +1 more source

MEASUREMENT OF QUALITY SERVICES IN COURTS – THE SERVQUAL METHOD

Scientific Papers of Silesian University of Technology. Organization and Management Series, 2019
Anna Maria HORODECKA, Monika ODLANICKA-POCZOBUTT   +1 more
openaire   +1 more source

Maternal perceptions of medical service quality: evidence from a SERVQUAL-IPA model at a hospital in Beijing. [PDF]

BMC Pregnancy Childbirth
Gao ZH, Qiao YY, Liu YX, Zhou ZB, Yang Y.   +4 more
europepmc   +1 more source

The measurement of service quality: an application of SERVQUAL method

, 1995
Ankara : The Department of Management and the Graduate School of Business Administration of Bilkent Univ., 1995. Thesis (Master's) -- Bilkent University, 1995. Includes bibliographical references leaves 62. SERVQUAL which calculates the differences between expectations and perceptions of the customers for a specific service is currently the most ...
openaire   +1 more source

Exploring Patient Satisfaction and Determinants in VIP Outpatient: A SERVQUAL-Based Latent Class Analysis. [PDF]

Patient Prefer Adherence
Wang H, Wang H, Guan S, Li J.
europepmc   +1 more source

The Evaluation of Transportation Service Quality by SERVQUAL Method

The Korea Spatial Planning Review, 2010
null 김종학, null KIM IKKI
openaire   +1 more source

Factors influencing customer satisfaction and loyalty towards urban railway services in Hanoi: Mediating role of perceived value. [PDF]

PLoS One
Vuong XC, Vu TMT, Trieu DA, Vu TT.
europepmc   +1 more source

Patient satisfaction, willingness to revisit, and implications for dental clinic education: service quality perception in Jeddah, KSA. [PDF]

BMC Oral Health
Othman BM, Kadasah NA.
europepmc   +1 more source

The impact of customer expectation and satisfaction on repeat patronage in Nigerian fast food restaurants [PDF]

, 2015
Garcia Medina, Irene, Omo-Diagi, Hilda
core   +1 more source

Beyond technical skills: How communication shapes patient satisfaction in Ghana's healthcare system. [PDF]

Dialogues Health
Abdulai MS, Mumuni E, Abdulai M.
europepmc   +1 more source