Results 91 to 100 of about 19,775 (247)
Psychology &Marketing, EarlyView.ABSTRACT AI‐driven personalization now structures search, recommendation, pricing, and service across the consumer journey, heightening a core dilemma: maximizing relevance and efficiency without compromising autonomy and trust. This article advances a capability‐based account of responsible personalization.
Yu‐Ming Hsu
wiley +1 more source
Where Are the Gaps in Diabetes Care? An Evidence Gap Mapping of the Diabetes Patient Journey in Indonesia. [PDF]
Trop Med Int HealthABSTRACT Objective Understanding the diabetes patient journey, from awareness, screening, diagnosis, treatment, adherence and control, is crucial for improving outcomes. However, in many low‐ and middle‐income countries, including Indonesia, data across this continuum of care remain limited due to limited health information exchange capacity.
Hanifa RS +5 more
europepmc +2 more sources
Pattern Avoidance in Task-Precedence Posets
, 2015 We have extended classical pattern avoidance to a new structure: multiple task-precedence posets whose Hasse diagrams have three levels, which we will call diamonds. The vertices of each diamond are assigned labels which are compatible with the poset.
Paukner, Mitchell +3 more
core +2 more sources
Customer Experience: Heterogeneity Insights From Meta‐Analytic Synthesis
Psychology &Marketing, EarlyView.ABSTRACT Overlooking heterogeneity (variability) in customer experience (CX) can lead to incomplete theoretical insights and suboptimal managerial decisions. To address this issue, this article reviews the causes of heterogeneity in extant meta‐analyses of CX research (n: 91).
Wagner Junior Ladeira +5 more
wiley +1 more source
Digital customer experience: the risk of ignoring the non-digital experience
International Journal of Industrial Engineering and Management, 2019 Digital technology can change the customer journey from a regular customer experience (CX) into a digital CX where touchpoints are supported by digital means.
Marcel Weber, Christos G. Chatzopoulos
doaj +1 more source
The un-designability of the virtual. Design from problem-solving to problem-finding. [PDF]
, 2018 Drawing on Gilles Deleuze (1991) this chapter investigates the virtual as what problematizes the possible by inserting contingency in the process of emergence of the new.
Marenko, Betti
core
Grouped Stakeholders' Journeys: A Dynamic Social Impact Theory Perspective
Psychology &Marketing, EarlyView.ABSTRACT While customer journey research is proliferating, acumen of the broader stakeholder journey (SJ), which addresses any stakeholder's (e.g., an employee's, supplier's, or customer's) journey with the firm, remains more nascent. In particular, understanding of the role of psychological mechanisms in shaping collective or grouped stakeholders ...
Moira K. Clark +4 more
wiley +1 more source
Psychology &Marketing, EarlyView.ABSTRACT Surprise marketing, characterized by unexpected tactics such as blind boxes and spontaneous discounts, captivates consumers by sparking curiosity and participation. Despite increasing industry use, scholarly research remains fragmented and limited.
Xin‐Jean Lim +2 more
wiley +1 more source
What Factors Will Transform the Contemporary Work Environment and Characterize the Future of Work? [PDF]
, 2015 There is an overwhelming consensus among researchers that the contemporary work environment is transforming at a rapid pace. Advanced technology, increasing globalization, and the influx of a new generation of workers are all factors that will change the
Born, Nicholas, Drori, Elad
core +1 more source
Start with the Self: Modelling Constructive Self-Statements and Growing with Others [PDF]
, 2020 I explore in this paper the importance of starting with the self to model constructive self-statements and create both individual and collective healing.
Llave, Benedicto B
core +1 more source