Results 71 to 80 of about 19,775 (247)
RECASTING THE CUSTOMER EXPERIENCE IN TODAY’S OMNI-CHANNEL ENVIRONMENT
Revista Galega de Economía, 2016 Omni-channel marketing refers to the synergetic management of the available channels and customer touchpoints to enhance the customer experience and improve performance.
doaj +1 more source
Designing the customer journey in a service delivery network: evidence from cancer patient treatments [PDF]
, 2016 Customer experiences - not in the least for customers with chronic diseases - depend on a series of exchanges over a considerable amount of time with a variety of service providers and thus a service delivery network (SDN).
De Pourcq, Kaat +2 more
core +1 more source
Further Findings on the Intergenerational Transmission of Alcohol Consumption
Health Economics, EarlyView.ABSTRACT Using 43,817 parent–child pairs from 23 waves of the HILDA Survey, I study the intergenerational transmission of alcohol use within a rational model of trait transmission. Transmission is predominantly same‐sex: the mother–daughter elasticity is 0.10 and the father–son elasticity is 0.09; there is no father–daughter effect.
Sergey Alexeev
wiley +1 more source
ICT and the future of tourist management [PDF]
Journal of Tourism Futures, 2019 Purpose - The purpose of this paper is to speculate how recent and emerging trends in information and communication technology (ICT) could change the way tourism businesses and organizations communicate with and manage their guests.
Karen Hughes, Gianna Moscardo
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Designing a smooth service experience: Finding the balance between online and offline service [PDF]
, 2015 Tutkimuksen tavoitteena on selvittää, kuinka digitaalisen ja analogisen palvelun voi paremmin yhdistää kokonaispalveluksi niin, että asiakas saa mahdollisimman sujuvan palvelukokemuksen.
Jylkäs, Titta
core
Human Resource Development Quarterly, Volume 36, Issue 1, Page 89-112, Spring 2025.Abstract Retirees re‐entering the workforce, popularly termed as bridge employment, is a phenomenon that is anticipated to increase in the coming years. Though research establishes that these employees have unique aspirations and work motives (see Mazumdar et al., 2020), primary research on how the retirement transition and bridge employment shape each
Bishakha Mazumdar +2 more
wiley +1 more source
"I know who I am; the real me, and that will come back." The importance of relational practice in improving outcomes for carers of people with dementia [PDF]
, 2017 Effective support to carers of people with dementia can be critical to maintaining quality of life for people with dementia, their families and to sustaining the future of health and care systems.
Dewar, Belinda +2 more
core +2 more sources
Human Resource Management, EarlyView.ABSTRACT Despite the increasing application of digital technology in management practices, its implications for employee involvement and high involvement work systems (HIWSs) remain largely unexplored. Based on an in‐depth qualitative case study of Tencent—one of China's largest information technology companies—this article explores whether and in what
Wei Wei, Xiaolan Fu
wiley +1 more source
JCPP Advances, EarlyView.Adolescents who self‐harm are also more likely to seek support from informal than formal sources and least likely to seek support online. But neurodivergent adolescents who self‐harm are more likely to seek any and especially formal (pastoral school staff or mental health services) support than their peers.
Simona Skripkauskaite +4 more
wiley +1 more source
Fractal and FractionalThis study models customer patterns using fractal analysis and examines how touchpoints and customer journey mapping shape value to enhance sustainable organizational and customer performance.
Nicoleta-Valentina Florea +4 more
doaj +1 more source