Results 51 to 60 of about 7,818 (212)

Patient journeys’ main steps and touchpoints.

, 2019
Patient journeys’ main steps and touchpoints.
Cristina Masella (6199550), Daniela Viglione (8087279), Daniela Tartaglini (6199562), Raffaella Gualandi (8087276)   +3 more
core   +1 more source

Driving Fan Engagement: The Role of Orientation, Value Creation, and Community Dynamics in Sports Fan Pages

Journal of Consumer Behaviour, EarlyView.
ABSTRACT Online fan communities are important peripheral arenas for sports consumption. However, the psychological and social mechanisms that sustain engagement across these digital spaces are not sufficiently understood. This study thus investigates how Orientation Toward Sporting Events (OSE) drives fan page engagement and, subsequently, satisfaction.
Hamid Shaker, Babak Taheri, Martin Gannon, Josip Mikulić   +3 more
wiley   +1 more source

A cross-sectional study of factors associated with COVID-19 testing among people who inject drugs: missed opportunities for reaching those most at risk

BMC Public Health, 2022
Background People who inject drugs (PWID) are vulnerable to SARS-CoV-2 infection. We examined correlates of COVID-19 testing among PWID in the U.S.-Mexico border region and described encounters with services representing potential opportunities (i.e ...
Samantha Yeager, Daniela Abramovitz, Alicia Yolanda Harvey-Vera, Carlos F. Vera, Angel Blake Algarin, Laramie Rae Smith, Gudelia Rangel, Irina Artamonova, Thomas Leroy Patterson, Angela Robertson Bazzi, Emma L. Brugman, Steffanie Ann Strathdee   +11 more
doaj   +1 more source

Rethinking Consumer Behavior Through Phygital Episodes

Journal of Consumer Behaviour, EarlyView.
ABSTRACT Consumption unfolds in fused encounters where physical presence and digital mediation co‐occur, which, in turn, reshapes how consumers search, evaluate, purchase, and relate to brands. Consumer behavior research, however, still parses these encounters into channels, touchpoints, and stages that can be studied and managed apart.
Wenny Candra Mandagie, Weng Marc Lim
wiley   +1 more source

Mitigating Chatbot Service Failures: The Roles of Anthropomorphism, Acknowledgment, and Apology

Journal of Consumer Behaviour, EarlyView.
ABSTRACT This study examines how chatbot anthropomorphism shapes consumer responses to service failure by distinguishing between process failure and outcome failure and by testing alternative recovery responses. Across three pretests (N = 30, 120 and 240) and two scenario‐based experiments (Study 1: N = 346; Study 2: N = 778), consumers evaluated ...
Juyon Lee, Wujin Chu, Rajat Roy
wiley   +1 more source

Beyond Governance Attributes: How Fashion Companies Prepare Social Disclosure for the CSRD

Corporate Social Responsibility and Environmental Management, EarlyView.
ABSTRACT This study examines how social disclosure readiness emerges under the Corporate Sustainability Reporting Directive (CSRD) and the European Sustainability Reporting Standards (ESRS) and investigates whether and how, corporate governance supports such readiness within the European fashion companies. By adopting a qualitative case‐study approach,
Sara Ianniello, Livio Cricelli, Serena Strazzullo   +2 more
wiley   +1 more source

Improving touchpoints between customers and companies in the service delivery process (by example of lithuanian hotels). [PDF]

, 2020
After analyzing and evaluating customers and companies touchpoints and customer journey theoretical aspects, and developing a theoretical model for customers and companies touchpoints improvement, evaluation model and guidelines was formulated for hotel ...
Prankaitė, Ieva,
core  

Exploring customers’ likeliness to use e-service touchpoints in brick and mortar retail

, 2020
E-commerce has embraced the digital transformation and innovated with e-service touchpoints to improve customers’ experiences. Now some traditional, less-digitalized brick and mortar (BaM) retailers are starting to counteract the increasing competition ...
Hoffmeister, Benedikt, Niemann, Marco, Betzing, Jan H., Barann, Benjamin, Becker, Jörg   +4 more
core   +1 more source

Tensions Behind the Trade: How Divergent Service Preferences Shape Peer‐To‐Peer Sharing Choices

Corporate Social Responsibility and Environmental Management, EarlyView.
ABSTRACT The landscape of ‘sharing’ services encompasses services ranging from access‐based services (car sharing) to peer‐to‐peer sharing platforms (Couchsurfing). These services differ in the levels of exchange and altruism, creating conflicting consumer motivations.
Vivian S. C. Tunn, Christina Bidmon, Katrin Merfeld   +2 more
wiley   +1 more source

COVID-19 Pandemic Accelerates Need to Improve Online Patient Engagement Practices to Enhance Patient Experience

Journal of Patient Experience, 2020
The COVID-19 pandemic has led to rapid change in health care, accelerating the use of digital health services, including telehealth. Moreover, growth in value-based care has compelled consumers to become more engaged in care processes.
Melanie A Meyer PhD
doaj   +1 more source