Results 31 to 40 of about 7,818 (212)
, 2014 The individual event visitor, with his individual needs, is becoming increasingly important and should be the primary point of departure in planning and organizing events. The visitor embarks on a journey (the customer journey), calling in at touchpoints
R. van Olderen, D. Gerritsen
core +1 more source
Migration, environment, and country safety: analysis of touchpoints [PDF]
E3S Web of Conferences, 2020 This study presents the results of bibliometric analysis of publications that are thematically related to migration, environment, and safety. Vosviewer software helped to analyze the co-use of keywords in these publications, and the authors' affiliation ...
Didenko Iryna +4 more
doaj +1 more source
Digital touchpoints in customer pre-purchase journey : quantitative research in the retailing industry for skincare product [PDF]
, 2021 The thesis research focuses on the first stage of customer journey, namely the search process in a business to customer (B2C) context. The previous literature talks about the general effect of touchpoints; however, this research aims to understand what ...
Truong, Anh
core +1 more source
PLoS ONE, 2023 BackgroundHealthcare professionals caring for chronically ill patients increasingly want to provide patient-centered care (PCC). By understanding each individual patient journey, they can significantly improve the quality of PCC.
Vera K Maas +4 more
doaj +1 more source
Journal of the Association for Information Science and Technology, Volume 76, Issue 4, Page 649-664, April 2025.Abstract Many theories of human information behavior (HIB) assume that information objects are in text document format. This paper argues four important HIB theories are insufficient for describing users' search strategies for data because of assumptions about the attributes of objects that users seek.
Anthony J. Million +3 more
wiley +1 more source
SAGE OpenUnderstanding the various touchpoints of interaction throughout the journey of young tourists on cruises, in light of their evolving travel behavior, is crucial for improving travel planning.
Hao Liu, Xu Li, Honglei Lu
doaj +1 more source
Frontiers in Psychology, 2023 IntroductionThere is evidence that two-generation early childhood programs, those that strive to support not only child development, but also optimal parenting and family wellbeing, help to foster resilience for young children and their families in the ...
Rachel Chazan-Cohen +2 more
doaj +1 more source
Configuring Customer Touchpoints : a Fuzzy-Set Analysis of Service Encounter Satisfaction
, 2019 Knowledge about the importance of sub-service en-counters or touchpoints within the service process is a topic of interest to both researchers and busi-nesses. However, existing research mainly analyses service encounter evaluations based on composite or
Hogreve, Jens, Wünderlich, Nancy
core +1 more source
British Educational Research Journal, EarlyView.Abstract Quality in early childhood education and care (ECEC) is a contested concept and has generally been conceptualised by inter‐related indicators such as staff qualifications, educational environment, policy or child‐to‐staff ratios. There has been a more limited emphasis on how young children might perceive and experience quality.
Nikki Fairchild, Éva Mikuska
wiley +1 more source
Multiactor touchpoints in the customer journey
, 2022 This paper explores how B2B firms can manage the value creation process at multi-actor touchpoints in the customer journey. We argue that B2B firms can benefit from opening up their touchpoints to multi-actor interactions between the customer, firm ...
Kindström, Daniel, +2 more
core