Results 21 to 30 of about 3,470 (201)
Complexity, 2021 Service process optimization is conducive to the innovation of enterprise services, but the poor logic design of multiple touchpoints can easily lead to problems in the service process, such as scattered layouts and repeated paths.
Zhonghang Bai +3 more
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The Role of Touchpoints in Shaping the Customer Experience throughout the Customer Journey [PDF]
المجلة العلمية للدراسات والبحوث المالية والتجاريةPurpose: Customer journeys in today’s markets are “multitouch” and multichannel. Thus, the significance of studying customer journeys reflects the need to understand how the customer goes in an ongoing cycle of experience through dealing with the ...
حلا البرقوقي +1 more
doaj +1 more source
Migration, environment, and country safety: analysis of touchpoints [PDF]
E3S Web of Conferences, 2020 This study presents the results of bibliometric analysis of publications that are thematically related to migration, environment, and safety. Vosviewer software helped to analyze the co-use of keywords in these publications, and the authors' affiliation ...
Didenko Iryna +4 more
doaj +1 more source
Consumer Reliance on Alternative Digital Touchpoints throughout the Buying Process
Expert Journal of Marketing, 2022 In both traditional and digital channels, the marketing function aims at devising and implementing appropriate strategies and tactics for each stage consumers go through when they are considering a purchase.
Christos LIVAS +2 more
doaj
Dialogues with parents: a parental support and empowerment program based on the Touchpoints Model
Frontiers in Education, 2023 “Dialogues with Parents-welcoming, listening, and empowering” aimed to understand the impact of an innovative approach supporting parents with identified social/emotional vulnerabilities.
Ana Teresa Brito +9 more
doaj +1 more source
PLoS ONE, 2023 BackgroundHealthcare professionals caring for chronically ill patients increasingly want to provide patient-centered care (PCC). By understanding each individual patient journey, they can significantly improve the quality of PCC.
Vera K Maas +4 more
doaj +1 more source
American Journal of Hematology, EarlyView.ABSTRACT Asparaginase is a critical treatment component for patients with acute lymphoblastic leukemia/lymphoblastic lymphoma (ALL/LBL). However, the successful delivery of asparaginase‐based therapy remains challenging across care settings due to its complex administration, distinct toxicity profile, prolonged treatment duration, and the need for ...
Amir Ali +8 more
wiley +1 more source
SAGE OpenUnderstanding the various touchpoints of interaction throughout the journey of young tourists on cruises, in light of their evolving travel behavior, is crucial for improving travel planning.
Hao Liu, Xu Li, Honglei Lu
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Journal of the Association for Information Science and Technology, Volume 76, Issue 4, Page 649-664, April 2025.Abstract Many theories of human information behavior (HIB) assume that information objects are in text document format. This paper argues four important HIB theories are insufficient for describing users' search strategies for data because of assumptions about the attributes of objects that users seek.
Anthony J. Million +3 more
wiley +1 more source
British Educational Research Journal, EarlyView.Abstract Quality in early childhood education and care (ECEC) is a contested concept and has generally been conceptualised by inter‐related indicators such as staff qualifications, educational environment, policy or child‐to‐staff ratios. There has been a more limited emphasis on how young children might perceive and experience quality.
Nikki Fairchild, Éva Mikuska
wiley +1 more source