Results 11 to 20 of about 3,470 (201)
Fostering socio-emotional learning through early childhood intervention
International Journal of Child Care and Education Policy, 2021 Educators and researchers are increasingly interested in evaluating and promoting socio-emotional learning (SEL) beginning in early childhood (Newman & Dusunbury in 2015; Zigler & Trickett in American Psychologist 33(9):789–798 https://doi.org/10.1037 ...
Christina F. Mondi +2 more
doaj +1 more source
Annals of Business Administrative Science, 2019 Even when customers are satisfied, they could be having experiences not intended by the company. By comparing dyad relationships between headquarters and stores of a Japanese auto dealer company, this paper examines how decision authority on touchpoints ...
Ryusuke Kosuge, Jing-Ming Shiu
doaj +1 more source
Contenidos transmedia de las teleseries españolas: clasificación, análisis y panorama en 2013
Communication & Society (Formerly Comunicación y Sociedad), 2014 En este artículo analizamos los contenidos transmedia que tienen como “nave nodriza” las series programadas por las cadenas de televisión tanto nacionales (La 1, Antena 3, Telecinco) como autonómicas (TV3, ETB, TVG, Canal Sur) con producción propia y de ...
Raúl Rodríguez-Ferrándiz +2 more
doaj +1 more source
Understanding stakeholder experience through the stakeholder journey
Project Leadership and Society, 2022 In this article we consider stakeholder experience through the stakeholder's contact journey with a project. Drawing on the customer experience literature we consider the stakeholders experience by using customer experience as a metaphor.
Roya Derakhshan, Rodney Turner
doaj +1 more source
Journal of Theoretical and Applied Electronic Commerce Research, 2021 In the digital age, retailers face umpteen challenges, finding it increasingly difficult to fulfil the customer requirements. Studying the most trusted online stores in Romania, the authors aimed to identify the opportunities and the challenges for ...
Eliza Nichifor +4 more
doaj +1 more source
How to Innovate the Service Design of Leisure Farms: The Innovation of Sustainable Business Models
Journal of Open Innovation: Technology, Market and Complexity, 2020 There is extensive academic literature about service satisfaction, business performance analysis, and management research of leisure farms, but there are still many problems and room for development on how to create customer journey maps for diversified ...
Mengyi Lin, Fu-Yuan Li, Zhe Ji
doaj +1 more source
Service Process Problem-Solving Based on Flow Trimming
Applied Sciences, 2023 Since entering the era of the experience economy, consumers’ attention gradually turns toward gaining a pleasant service process experience. This study addresses the service process problem, aiming to discover the root cause of the service process ...
Bai Zhonghang, Lin Siyue, Zhang Xu
doaj +1 more source
Identifying Touchpoints for Foreign Tourists in the Customer Journey through 5 A's Approach [PDF]
مدیریت بازرگانیObjectiveThe notions of customer journey and touchpoints are now fundamental in the realm of marketing, especially in the context of customer experience. The customer journey is comprised of three stages: pre-purchase, during purchase, and post-purchase,
Mostafa Esmaeili Mahyari +3 more
doaj +1 more source
Customer experience in marketing: History, concept and management [PDF]
Marketing (Beograd. 1991), 2017 Companies are nowadays faced with challenges regarding interaction with customers through various touchpoints in multichannel environment. Key priority in that situation is to manage all those touchpoints in such a way to optimize customer experience. In
Štavljanin Velimir
doaj +1 more source
BUYING WINE ONLINE OR OFFLINE: SOME DETERMINANTS OF BUYER INTENT FOR FRENCH CONSUMERS
Стратегические решения и риск-менеджмент, 2023 This paper aims at determining the reasons why customers prefer to buy wine online or offline, the first comprising both mobile-commerce (m-commerce) and e-commerce platforms. In particular, this research strives to understand effects of social influence
J. E. Pelet
doaj +1 more source