Journal of Patient Experience, 2020 The COVID-19 pandemic has led to rapid change in health care, accelerating the use of digital health services, including telehealth. Moreover, growth in value-based care has compelled consumers to become more engaged in care processes.
Melanie A Meyer PhD
doaj +1 more source
Using patients’ experiences to identify priorities for quality improvement in breast cancer care: patient narratives, surveys or both? [PDF]
, 2012 Background: Patients' experiences have become central to assessing the performance of healthcare systems worldwide and are increasingly being used to inform quality improvement processes.
Davies, Elizabeth A. +7 more
core +2 more sources
Waiting for a Release: The Expectation in Virtual Gaming Communities
Journal of Consumer Behaviour, EarlyView.ABSTRACT This study examines how virtual gaming communities influence and maintain player expectations before, during, and after a game's release. A mixed‐methods study was conducted, comprising a netnography followed by an experiment. First, a netnographic study was conducted over 12 months, tracking communities to understand player behavior and ...
Lucas Lopes Ferreira de Souza +4 more
wiley +1 more source
An exploratory study of creating dementia-friendly businesses in the visitor economy : Evidence from the UK [PDF]
, 2019 © 2019 Published by Elsevier Ltd.Many governments have promoted the development of a civil society to encourage citizen involvement in addressing many of the grand social challenges such as the growing prevalence of dementia, as ageing becomes a major ...
Connell, Joanne, Page, Stephen J.
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AI Hallucinations in Tourism: How Errors Impact Consumer Trust and Recommendation Acceptance
Journal of Consumer Behaviour, EarlyView.ABSTRACT Generative artificial intelligence (GenAI) is quickly transforming travel planning; however, its outputs can include hallucinations, which are plausible yet false statements that can undermine user judgement. Eliminating hallucinations in GenAI technology is currently impossible.
Francisco Rejón‐Guardia +2 more
wiley +1 more source
Are customers ready to be smart? designing smart hotel experiences
Tourism and Hospitality ManagementPurpose – Even if it is often accepted that smart hotels are built on networks of technological devices, there is currently no consensus among researchers as to what level of technology is required to define a smart hotel.
Cecilia BARTALONI, Marco ALDERIGHI
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Designing a smooth service experience: Finding the balance between online and offline service [PDF]
, 2015 Tutkimuksen tavoitteena on selvittää, kuinka digitaalisen ja analogisen palvelun voi paremmin yhdistää kokonaispalveluksi niin, että asiakas saa mahdollisimman sujuvan palvelukokemuksen.
Jylkäs, Titta
core
How was it for you? Experiences of participatory design in the UK health service [PDF]
, 2013 Improving co-design methods implies that we need to understand those methods, paying attention to not only the effect of method choices on design outcomes, but also how methods affect the people involved in co-design.
Andy Dearden +21 more
core +1 more source
Building Pharmacoequity through Student and Trainee Education, Service, and Global Outreach
Clinical Pharmacology &Therapeutics, EarlyView.Students and trainees are integral to clinical pharmacology, as they have the potential to shape the field. This perspective highlights how the ASCPT Student and Trainee Community engages members worldwide, providing opportunities and resources to advance scientific and professional development.
Chazmyn Riley +7 more
wiley +1 more source
Interactions and touchpoints along the hotel guest journey: an approach to experience management.
ARA: Revista de Investigación en TurismoTo create a memorable experience for its customers, the hotel firm must have complete control over the process, down to the smallest detail.
Gloria Sanmartin
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