Effectiveness of Corporate Social Media Activities to Increase Relational Outcomes [PDF]
, 2015 This study applies social media analytics to investigate the impact of different corporate social media activities on user word of mouth and attitudinal loyalty.
Beck, Roman, Risius, Marten
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Employee Delight: Conceptualization, Antecedents, and Consequences
Human Resource Development Quarterly, EarlyView.ABSTRACT This article examines the concept of employee delight as a distinct construct within organizational behavior. Based on a systematic literature review, we analyze 10 empirical studies that explicitly address this phenomenon. We propose a multidimensional conceptualization of employee delight as an affective state of highly positive valence and ...
Dalilis Escobar‐Rivera +2 more
wiley +1 more source
The influence of cognitive satisfaction on the relationship between salesperson presentation skills and customer's intention to repurchase [PDF]
, 2007 The application of sales presentation skills by the sales force during their interaction with customers in the sales situation can have a significant effect on customer intention to repurchase in the Malaysian Computer retail business.
Abd Wahid, Nabsiah +2 more
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The Disquiet of Quiet Quitting: Definitional Clarity, Theoretical Pathways, and Future Research
Human Resource Management, EarlyView.ABSTRACT Quiet quitting (QQ) has emerged as a prominent topic in both popular press and academic research, reflecting shifts in employees' engagement, effort allocation, and responses to contemporary work pressures. This review synthesizes findings from 11 papers published in a recent Special Issue on The Disquiet of Quiet Quitting.
Solon Magrizos +5 more
wiley +1 more source
The analysis of relationship between loyalty and justice with employee's attitudinal health
Salāmat-i kār-i Īrān, 2010 Background and aimsEncouragement of employee's loyalty along with considering the justice principles in organizational climate result in the attitudinal health.
MA. Nadi, M. Golparvar
doaj
What are ‘true’ loyal consumers in the food sector? Insights from an empirical study [PDF]
Because loyal consumers are less likely to switch to competitors and because they are more tolerant to increases in price than non-loyal consumers, one of the main aims of firms is the “generation” of loyal consumers. But what is consumer loyalty?
Hanf, Jon Henrich, Wettstein, Nadine
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The role of customer experience in building brand loyalty within the service context [PDF]
, 2008 Customer experience theory, research, and practice represent an evolving area of study within the marketing discipline. Despite its importance, the customer experience concept remains vague and lacks a thorough theoretical foundation.
Ismail, AR, Melewar, TC
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Signaling Effects of Women's Quotas: An Analysis of Workforce Perceptions and Reactions
Human Resource Management, EarlyView.ABSTRACT Women's quotas are widely used to promote gender equality in organizations, yet little is known about how the general workforce perceives and reacts to them. Drawing on signaling theory, we examine employees' awareness of women's quotas and how it influences their reactions.
Madleen Meier‐Barthold +1 more
wiley +1 more source
An empirical investigation of E-loyalty formation for online shopping in China
Acta PsychologicaThe study aimed to examine online customer behavior in China by exploring the attitudinal and behavioral loyalty of customers. The proposed model categorizes the factors of customer e-loyalty as investigated from various perspectives.
Lan Juanli +5 more
doaj +1 more source
Pengaruh Switching Cost terhadap Customer Behavioral Loyalty dan Attitudinal Loyalty pada Pelanggan Pre-Paid GSM Perusahaan Telekomunikasi di Kota Denpasar [PDF]
, 2014 Research to test and analyse influence of cost switching to loyalty behavioral customer and of attitudinal loyalty. Research responder amount to 150 one who use GSM prabayar provider.
Giantari, I. G. (I), Permana, I. G. (I)
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