Results 21 to 30 of about 6,599,056 (341)
Customer Loyalty: The Difference between Full-Service Carriers and Low-Cost Carriers in Indonesia
Binus Business Review, 2021 The level of competition in the aviation industry has increased since the regulation change in 1999. Aviation companies in providing services can be divided into three categories: full service, medium service, and no-frills service.
Yasintha Soelasih, Sumani Sumani
doaj +1 more source
The role of effective communication and trustworthiness in determining guests’ loyalty [PDF]
, 2018 The file attached to this record is the author's final peer reviewed version. The Publisher's final version can be found by following the DOI link.This study investigates the role of trustworthiness and effective communication in the development of ...
Fazal-e-Hasan, Syed Muhammad +4 more
core +1 more source
Upajiwa Dewantara: Jurnal Ekonomi, Bisnis dan Manajemen Daulat Rakyat, 2018 The purpose of this research is to influence preferential treatment and interpersonal communication to behavioral loyalty at BRI Syariah Central Java with relationship satisfaction as intervening variable. The population used is all priority customers of
Ken Sudarti, Siti Nona Darmayanti
doaj +1 more source
Logistics outsourcing performance and loyalty behavior [PDF]
International Journal of Physical Distribution & Logistics Management, 2010 PurposeThe purpose of this paper is to examine how goal achievement and goal exceedance influence the aspects of loyalty in logistics outsourcing relationships. Specifically, it aims to develop and test a model of customer loyalty across two cultures to determine if dedicated strategies for building loyalty are required.Design/methodology/approachThis ...
Carl Marcus Wallenburg +3 more
openaire +1 more source
Loyalty in the post-pandemic landscape: Unraveling how behavioral intentions shape m-banking loyalty
Journal of Contemporary Accounting, 2023 Many activities have switched to online, carrying out remote activities due to the pandemic that has hit worldwide and requires staying home to avoid physical contact with other people. One of the activities carried out to reduce physical contact is transacting online using m-banking.
Ikhlash, Muhammad +2 more
openaire +2 more sources
An Expert System for Evaluating Customers’ Loyalty in Distribution Industry [PDF]
مطالعات مدیریت کسب و کار هوشمند, 2019 In new competitive market, the survival of companies depends on recognition and absorption of customers and because of high costs of acquiring new customers, retention of loyal customers is the most important goal of a company. This study is based on the
Elham Sadoughinia +3 more
doaj +1 more source
iRASD Journal of Management, 2022 Marketing research theorists have concentrated their focus in studying the emblematic meaning consumers attach to certain brands. One such concept is brand personality. The brand personality scale proposed by Aaker is popular tool for the measurement of
Muhammad Abu Huraira, Usman Ahmad
doaj +1 more source
Buying Unethical Loyalty: A Behavioral Paradigm and Empirical Test [PDF]
Social Psychological and Personality Science, 2020 Unethical behavior is often accompanied by others covering up a transgressor’s actions. We devised a novel behavioral paradigm, the Unethical Loyalty Game (ULG), to study individuals’ willingness to lie to cover up others’ dishonesty. Specifically, we examined (i) whether and to what extent individuals are willing to lie to cover up others’ unethical ...
Thielmann, Isabel +2 more
openaire +5 more sources
Examining the relationship between place attachment and behavioral loyalty in an urban park setting
Journal of Outdoor Recreation and Tourism, 2019 The relationship between place attachment and loyalty has been researched in a variety of recreation and tourism contexts. This study expands upon the existing literature by examining the relationship between place attachment and behavior loyalty within ...
D. Plunkett +2 more
semanticscholar +1 more source
Critical review of the e-loyalty literature: a purchase-centred framework [PDF]
, 2012 Over the last few years, the concept of online loyalty has been examined extensively in the literature, and it remains a topic of constant inquiry for both academics and marketing managers.
Fragkos, K.C., Valvi, Aikaterini C.
core +2 more sources