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In the present study, we have explored the role of brand trust and consumer brand identification in evoking brand forgiveness when individuals are exposed to communications related to corporate social responsibility (CSR) wrongdoings. Grounded in attribution theory, we have developed and empirically tested a conceptual model to assess the effectiveness
openaire +2 more sources
openaire +2 more sources
The Drivers of Green Brand Equity: Green Brand Image, Green Satisfaction, and Green Trust
Journal of Business Ethics, 2009Yu-Shan Chen
exaly
The roles of brand community and community engagement in building brand trust on social media
Computers in Human Behavior, 2014Mohammad Reza Habibi +2 more
exaly
Consumer-based chain restaurant brand equity, brand reputation, and brand trust
International Journal of Hospitality Management, 2015Bang Nguyen
exaly

